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| Customer Success Manager

Marissa Wales     All
Sunday, 17 September 11:45 AM
We are looking for a Customer Success Manager to join our team in Israel at ScheduleOnce. This position is 100% remote, you would work from your home. We are searching for highly analytical individuals with a strong interest in technology.

Working for us, you have the opportunity to add new business and technical skills to your repertoire. As our company grows, so will your opportunities. You will contribute to the exchange of ideas while we constantly work to advance our product.
As a Customer Success Manager you will act as a consultant for both prospective and current customers.

See all of our job openings here: http://www.scheduleonce.com/careers 

Responsibilities: 
-Acting as a consultant to the customer 
-Helping customers set up new accounts in the most optimized way
-Assisting new and prospective customers
-Troubleshooting technical issues
-Staying up to date by reading technical articles about new features

Please ensure you can work one of the below full-time shifts before applying in Israel time:
7 PM - 3 AM Monday-Friday (Evening Shift) 
9 PM - 5 AM Monday-Friday (Late night shift) 
The above eight-hour shift would be your usual schedule but more time may be required depending on daily circumstances.

Requirements:
-English on a native level - Must! 
-0-3 years of Customer Success experience (in a SaaS company- preferred)
-Analytical mindset with ability to recognize patterns (Must!)
-Must be very computer-savvy
-Must have a technical background
-Ability to master software effortlessly
-Superb writing and communication skills: accurate, focused, and detailed
-Excellent at multitasking and productivity
-Strong interpersonal skills

Preferred:
-Zapier, Paypal and Salesforce experience
-Familiarity with web development languages (HTML, CSS, Javascript, etc.)
-Technical writing and/or copy writing skills at an advanced level

Please submit your resume with a cover letter including the following:
An explanation of why you are an ideal candidate including any relevant technical skills
Your preferred shift (or let us know if you could cover any)
Send this email to: 
cs-hr@scheduleonce.com
        




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