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| Customer Support/ Help Desk Team Member

Helena Avdeev     Tel Aviv- Israel
Thursday, 11 January 5:30 PM

Gimmonix is a rapidly growing travel technology company at the forefront of solving some of the most complex challenges in the travel industry. And we’re looking for a customer-driven candidate to join our team as the Customer support engineer.  

We offer the most cutting-edge solutions for the rapidly growing demand in the travel industry, meaning more and more industry giants are jumping on board.

That’s why we need a customer support (help-desk) engineer to ensure all our customers get the best service possible.

The role

Our rapidly growing travel technology company is looking for a motivated candidate who is passionate about customer service for the position of customer support engineer to support our customers and perform tier 1 troubleshooting.

You’ll be responsible for the customer support experience, and for providing technical support to affiliates. Additionally, you’ll collaborate closely with the QA team to find, investigate and create a solution for technical bugs and faults including escalation to the R&D team.

The responsibilities  

  • Provide great customer support experience

  • Assist customers with system setup and operation

  • Act as the technical escalation point

  • Identify, prioritize and escalate system issues

What you bring to the team

  • Customer-centric attitude

  • Previous experience as Help Desk/Technical Support- 1 year

  • Fluent English -  other languages is a significant benefit

  • "Outside the box" thinker and the ability to find and solve problems - a MUST

  • Willingness to work hard and at unconventional work hours

  • Experience with SQL queries - an advantage

  • Ownership of customer escalations

Take a look at the suite of products we’ve developed over the last 7 years!

Please submit your CV at jobs@gimmonix.com

        




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