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Golan Telecom (Phone Service)
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TOPIC: Golan Telecom (Phone Service)
#1051
Golan Telecom (Phone Service) 2 Years, 6 Months ago  
Have you or anyone you know signed up for Golan Phone company?
Robin
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#1059
Re:Golan Telecom (Phone Service) 2 Years, 6 Months ago  
I signed up received sim a week ago still unable to activate it.
The status screen is stuck at "processing" they have no contact number to call or place to e-mail have posted on their Facebook page many time nothing.

I did my other phone on Hotmobile that's working fine
at this point I'd like to give up get a refund and put this phone (my wife's) also on hot.

In other words avoid them
marc binstock
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#1065
Re:Golan Telecom (Phone Service) 2 Years, 6 Months ago  
Robin Guyer Adler wrote:
Have you or anyone you know signed up for Golan Phone company?

I signed up my wife on 17/5. Received the Sim card on 23/5. I was porting an 054 number on Pelephone's network over to them. It activated 25/5--Friday morning after the MOC told Pelephone to stop blocking the porting. Everything was working except my wife wasn't able to receive calls from Orange subscribers (mostly 054 numbers) until today 29/5, and occasionaly international calls don't go through (retrying usually helps...but hey, it's free/included. I bet they are using VOIP)

They are having breaking-in problems, they didn't hire enough customer service reps to handle the issues (though I doubt they'd fix them--they'd probably just tell the customer tech is working on the problem (they are slowly)), so it's impossible to reach someone for support. But it's cheap, and it seems to work. A lot of people are signing up, but their phones are often locked to their current operator where they bought their handset (free to unlock now in Israel per law)..and I'd bet those are half the issues, or not knowing how to change the APN in their phone for internet access. (Internet speeds are fast). They don't have MMS yet either (planned next month) if you use it to send photos/videos, etc.

They are advising recipients of the sim cards not to activate their sim cards (which drops/cancels the old operator automatically) until they resolve the issues. If your phone is critical for your business, etc. do not use them until they iron out all their issues. Otherwise, you can take a chance with them. I think they will work out their problems, but it will take some time.
Andrew Kaplan
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Last Edit: 2012/05/29 17:24 By akaplan.
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#1095
Re: Golan Telecom (Phone Service) 2 Years, 5 Months ago  
I switched my whole family (7 people in all) over from Cellcom, with no problem. I did it cautiously over a few days, beginning with the least-used number. They all transferred smoothly and all are working fine. It does take a few hours, for some people even up to 3 days, after they notify you that your line is active, till the other suppliers update their records - in the meantime, you are unable to receive calls from some companies or will get a message (from Bezeq) that the line is disconnected.

Customer service is impossible to reach, and they only seem to respond intermittently on twitter and facebook, though they do resolve the issues there for those who get a response. I'd recommend them heartily for ease of use of their site, and price, of course - but as someone said, if you have a business and are really dependent on having a line, best to wait a month or so till they have sorted out their troubles, most of which seem to be due to lack of cooperation from other providers, and from being understaffed relative to the demand.
Kineret Tzori
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#1102
Re:Golan Telecom (Phone Service) 2 Years, 5 Months ago  
I hope you find my article, A Week In The Life Of A New Golan Telecom Convert, published in Times Of Israel, interesting, and perhaps, amusing ..

blogs.timesofisrael.com/a-week-in-the-li...lan-telecom-convert/
Stuart Ballan
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#1104
Golan Telecom Sim Card 2 Years, 5 Months ago  
I have received my Golan sim card and I had activated rightaway. My problem is I can not get into the internet. I have a Nokia 5800
Does anyone knows how to get in touch with Golan people. They are unreachable. Or does anyone knows their address except PO.Box adress
I will really apprecaiite your help
Orit Yanni
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#1106
Re:Golan Telecom Sim Card 2 Years, 5 Months ago  
Each handset and model has different procedures for activating the internet, so it is recommended to look up the specific instructions at the respective handset manufacturer's website.

For example, activating the iPhone's internet:

On the homepage: Click "Settings"
Select "General"
Select "Network"
Activate "Cellular Data"
Select "Cellular Data Network"
Key enter the APN: internet.golantelecom.net.il
Your Internet access should be activated now.

For example, activating my Android handset's internet:

On your handset's home page: Click "Settings"
Select "Networks & Wireless"
Select "Mobile Networks"
Select "Access Point Names"
If no selection was made previously you may reach a blank black screen:

Select "MENU"
Select "APN"
Key enter: internet.golantelecom.net.il
Your Internet access should be activated now.

To activate the internet in other operating systems and handset models:

On the home page: Click "Settings"
Select: "Set Internet Connection"
Select: " VPN Setting Enabled"
Key enter the APN: internet.golantelecom.net.il
Your Internet access should be activated now.
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#1117
Re:Golan Telecom Sim Card 2 Years, 5 Months ago  
I heard about Golan Telecom, the competitive prices are really interesting?
If consumers could tell me what do you think about?
Rachel
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#1141
Re:Golan Telecom (Phone Service) 2 Years, 5 Months ago  
I ordered a sim card Sunday afternoon June 3
It arrived by mail today Tuesday noon June 5.
I followed the instructions how to active it and it worked perfectly within minuttes.

FK72
fk
Posts: 3
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#1152
Re:Golan Telecom (Phone Service) 2 Years, 5 Months ago  
ordered a sim on the first day. Got it a week later.
Tfut Tfut Tfut all works well including calls to the states.

the "only" issue so far are:
1. online form recognition. it doesnt recognize the new prefixs.
2. computer based sms programs cant send sms. For example i cant get the code sent from Pango.

otherwise its great for 99nis a month..
billsterbill
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