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| Financial Services Representative

FXCM Jobs     Tel Aviv
Tuesday, 20 February 9:22 PM

FXCM is seeking career-oriented candidates with a passion for financial markets, and client support that are ready to start a career in financial services with great opportunities for growth and career advancement. FXCM is a leading provider of online foreign exchange (FX) trading, CFD trading, spread betting and related services. The company's mission is to provide global traders with access to the world's largest and most liquid market by offering innovative trading tools, hiring excellent trading educators, meeting strict financial standards and striving for the best online trading experience in the market.

Some facts about FXCM:
  • FXCM is a global brokerage firm regulated in four continents, with multiple offices worldwide (US, UK, Australia, Hong Kong, Germany, France, Italy, Chile and more).
  • FXCM has increased its client equity size over four times compared to what it was just five years ago
  • FXCM offers multiple trading platforms and proprietary trading tools and resources to retail and institutional investors.
  • Customer trading volume of $196 billion in September 2017.

Unique Opportunities that FXCM Provides: The Financial Services role is a great way to begin your career at FXCM. Representatives will service our clients and work with teams worldwide. All representatives will be highly trained about the specifics of our markets, products and services. High performing employees within the Financial Services Representative team have historically been promoted into a wide range of positions including management, Institutional Services, Active Trader sales, trading education, private client services, marketing, programming services, API support, and training. Our international structure allows to travel and work in specific projects in some of our worldwide offices.

To learn more about the forex market and FXCM, please visit this link:   https://www.fxcm.com/uk/education/video-library/

Key responsibilities include (not limited to):

  • Provide clients with best-in-class service on phone, chats, and email
  • Self manage outbound call campaigns in order to provide added value services to existing and new customers.
  • Go beyond "customer service." Skillfully probe for, listen, and understand client needs to provide resources and solutions to improve clients' trading experience and results
  • Intelligently articulate financial and market-related concepts as well as FXCM products and services
  • Mediate a variety of situations, conversations and customers with composure and professionalism
  • Consistently take initiative to learn about the markets, FX industry and new FXCM platforms and products
  • Be a team player and proactively collaborate with the Financial Services Team to manage time, resources, volume, and customer feedback
  • Consistently achieve departmental and individual metrics

Description of Ideal Candidates:

  • Must be eligible to work in Israel
  • Strong verbal and written communication skills in English
  • Strong passion for financial markets
  • Enthusiastic about customer service, sales and account management 
  • Interested in learning and receptive to feedback
  • Effective communication skills, analytical skills and adaptable
  • Career-minded and interested in long-term career growth 

Requirements:

  •  Must be eligible to work in Israel (Israeli citizenship or a work permit already in place)
  •  Must have strong verbal and written communication skills in English
  • Experience in Sales or Customer Service - an advantage
  • Critical thinking and problem solving skills
  • Follow global market trends and events and effectively discuss news releases and trade setups
  • Ability to navigate basic and advanced mathematical examples with proficiency and accuracy - an advantage
  • Bachelor's degree - an advantage
  • Strong MS Office skills

Compensation:

Base salary plus transportation.  Potential quarterly bonuses and potential annual raise based on performance. Quarterly Bonus compensation is calculated based on individual performance and company benchmarks.  Total bonus compensation can be higher or lower than the average depending on individual and team performance

  • Prior to submitting your resume, the firm requests that you do the following:

Please send your resume in English only

Unique Opportunities that FXCM Provides:The Financial Services role is a great way to begin your career at FXCM. Representatives will service our clients and work with teams worldwide. All representatives will be highly trained about the specifics of our markets, products and services. High performing employees within the Financial Services Representative team have historically been promoted into a wide range of positions including management, Institutional Services, Active Trader sales, trading education, private client services, marketing, programming services, API support, and training. Our international structure allows to travel and work in specific projects in some of our worldwide offices.

Apply online at: https://www1.apply2jobs.com/FXCM/ProfExt/index.cfm?fuseaction=mExternal.showJob&RID=1347&CurrentPage=1

Or email your CV in English to: hr-israel@fxcm.com.  Please specify the job title that you are applying for in the subject of your email.

Equal Opportunity Employer

 

 

 

 

 


        

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