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| Customer Care Representative

Petriani Elmazoudi     Airport City
Monday, 20 January 3:08 PM

TNT provides Business and Consumers Worldwide with an extensive range of services for their express delivery needs.  TNT serves more than 200 countries and employees over 54.000 people.



We are seeking to recruit a highly motivated individual for our Israel subsidiary company, in the following position:


Customer Care Representative (code: IL CSR 12/2019)

 Head Office – Airport City, Israel



Purpose of Role:

To provide excellent accessibility and first call resolution to customers, and to maximize available revenue opportunities for the business whilst providing an exceptional customer experience.



Main Responsibilities:

·  To differentiate company’s service offering by providing customers with friendly and professional multi-channel communication during every inbound transaction and enquiry and to provide the customers with accurate information based in their needs.

·  To identify and act on selling opportunities to retain revenue, whilst providing suitable solutions to customers’ requirements.

·  To deal with booking exceptions and/or with cross-location booking calls/e-mails in a productive and high quality manner.

·  To ensure transactional information and system entries are completed in an accurate, complete and timely manner.



The successful candidate must have the following qualifications:

·    Excellent knowledge of English language

·    Excellent knowledge of Hebrew language

·    PC skills: demonstrates familiarity with use of PC equipment and software

·    Communication skills – verbal and written: communicates effectively with customers and colleagues.

·    Selling skills: ability to up-sell and convert enquiries.

·    Typing skills: ability to type with speed and accuracy.

·    Previous working experience in a customer service environment, including selling responsibilities, will be considered as an advantage.


The company offers:

Competitive remuneration package paid training period, opportunities for professional development within a dynamic multinational environment.


Applications: Candidates interested in the position should express their interest by sending their CV in accompanied by a cover letter to the following email address: by mentioning the job code “IL CSR 12/2019” on the email subject.

Both CV and cover letter should be in English Language.


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