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| HOSPITALITY SERVICES MANAGER

joanne whiterspoon     North
Sunday, 25 August 1:37 PM
Job Summary:


We are currently seeking for a hospitality manager for a client who runs a three star hotel and an event center. Working as the Hospitality Manager, you will work in partnership with the Corporate Director of Hospitality and the Regional Hospitality Champion to drive initiatives that positively impact customer experience and support the company’s mission to deliver hospitality excellence to premier clients. The Hospitality Manager will develop, communicate and execute hospitality training efforts, measurement of guest experience and initiatives that enhance team culture. This position will work closely to support various teams including: operations, culinary, human resources, and marketing.

Key Responsibilities:

    Initiates customer satisfaction surveys and focus groups to gauge the Company’s hospitality at the unit
    Analyzes data and develops action plans based on facts to improve quality of service
    Supports the operational and culinary teams with strategies to drive hospitality excellence
    Manages the pre meal experience with operations managers
    Works with Corporate Director of Hospitality & Culture and Regional Hospitality Champion to provide regular hospitality training to managers & associates
    Builds and maintains strong relationships across the organization and with key clients
    Identifies improvement opportunities by staying current on customer/industry trends
    Monitors customer satisfaction at the unit level


Preferred Qualifications:

    Three plus years managing high profile, strategic initiatives in marketing/communications/learning & development (retail, hospitality, restaurant) or five plus years in customer service or operations role
    College or graduate degree in business, marketing, communications or related field
    Passion, knowledge and appreciation of culinary arts, food and dining
    Excellent interpersonal communication skills – both verbal and written; ability to communicate with all levels of client management; tact in working with professional peers from other departments and all subordinates
    Detail oriented with strong organizational skills
    Ability to develop systems and reports for tracking projects and metric alignment
    Ability to effectively present information and respond to questions in one-on-one and small group situations to customers, clients, other employees and the general public, using PowerPoint as well as other mainstream software and technology
    Problem solving skills - ability to communicate operational challenges, with recommended solutions where possible
    A flexible working style for a fast-paced, dynamic environment where only limited standardization exists
    Excellent time management skills
    Demonstrated experience in development of Standard Operating Procedures

Renumeration:

A competitive compensation package is available which includes an enhanced vacation allowance, Group Benefits and a 7% matched Pension Plan. Interested applicants should send CV with references to: joanne.whiterspoon@gmail.com or joanne.whiterspoon@adecco.com
          
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