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| Customer Success Manager (remote)

Marissa Wales     all
Sunday, 13 May 11:40 AM

We are looking for a highly analytical individual with a demonstrated interest in technology to join our growing Customer Success team. An ideal candidate should be a fast learner, an independent thinker, and one that complies with standards and maintains the highest levels of transparency. Working for us, you’ll have the opportunity to add new business and technical skills to your repertoire. As our company grows, so will your opportunities.


Responsibilities:

  • Answer phones and emails, providing answers to a wide range of topics
  • Act as a trusted advisor to new and prospective customers
  • Review customer requirements to provide the most optimal solution for their organization
  • Troubleshoot technical issues and communicate back to the customer
  • Stay up-to-date by reading technical articles and receiving training for new features

Please ensure you can work one of the below full-time shifts before applying:

 Monday-Friday or Sunday-Thursday 8AM-4PM or 9AM-5PM

All shifts are full-time, Monday-Friday. The above eight-hour shift would be your usual schedule but more time may be required depending on daily circumstances.


Requirements:

  • 0-3 years of Customer Success/Support experience (SaaS experience preferred)
  • Analytical mindset with ability to quickly recognize patterns  
  • Able to master new software and systems effortlessly and quickly
  • Superb writing and communication skills: accurate, focused, and detailed
  • Excellent at multitasking and highly productive
  • Strong interpersonal skills

Preferred:

  • Salesforce experience
  • Familiarity with web development languages (HTML, CSS, Javascript, etc.)
  • Technical writing and/or copywriting skills at an advanced level

Please submit your CV with a cover letter including an explanation of why you are an ideal candidate including any relevant technical skills 

 CVs can be sent to: cs-hr@scheduleonce.com 

 
       



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