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| Sales Operations Manager

lea g     Frishman / Dizengoff
Monday, 14 May 11:20 AM

We are looking for a Sales Operations Manager to develop new business from incoming sales opportunities, as well as from our existing customer base. The Sales Operations Manager will also serve as the company’s customer-facing person, working to build and maintain strong and long-term relationships with our customers.

Key responsibilities:

  • Engage with leads and guide potential customers through the sales process by providing information on products, prices and licensing models.
  • Manage all aspects of sales operations that include quoting, negotiating contracts, closing deals, billing, licensing and CRM data management. This will also include analyzing data and preparing pipeline reports among others to reflect sales activity.
  • Coordinate all customer communications, including license renewals, upsales, and ongoing requests.
  • Work closely with the technical customer support team to track and assist with customer issues. This will also include recognizing time-sensitive cases, escalating to management and promoting customer needs internally.
  • Collect customer feedback and present it to the product management team.
  • Initiate, plan and execute projects to improve customer experience and satisfaction.

Requirements:

  • ‘A People’s Person’ with strong verbal and written communication skills. Any customer service\relations experience is welcome.
  • Fluent English (all customer communications are conducted in English).
  • A positive Can-Do attitude.
  • Teck Savvy – learning our product and its Unique Selling Points, ability to learn how to work with new systems (CRM, ERP, Marketing Automation and others).
  • Strong Microsoft Office skills, knowledge of CRM systems – an advantage.
  • Past experience in a similar position in a high-tech company – an advantage.

Location: Tel-Aviv, Israel 
The position applies for both men and women
Send your CV to jobs@typemock.com
 

        



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