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| Level 3 Helpdesk Support

Outsourcing     work from home
Wednesday, 11 July 9:47 AM

Great US company is hiring for IT support !

Job Description:

•             Support a corporate user environment

•             Network infrastructure support (Internet, Firewall, DNS, Switching, Routing, Remote Access)

•             Server admin support (AD/Users/File Sharing)

•             Troubleshoot Microsoft Server platforms (troubleshooting, active directory, group policy, desktop support)

•             Support of email using Microsoft Exchange and 365 hosted platforms (along with configuration of MX/SPF records, ActiveSync, Antispam, etc.)

•             Centralized deployment and management of Microsoft Office (2007 through 2013)

•             Support backup technologies across supported platforms (virtualization, server, desktop, data)

•             Support of MAC OSx 9/10/11

 

Requirements:

•             Experience: 3-5 years’ experience in providing IT support at an MSP or similar IT organization

•             In-depth understanding of Windows desktop operating system required

•             Knowledge of AD, Office365 and DNS required

•             Foundational knowledge of Windows networking

•             Previous experience using RMM and PSA tools

•             Experience with routers and hypervisors is a plus

•             Ability to play close attention to details while performing technically detailed tasks required

•             Must have experience with ConnectWise PSA and LabTech RMM

•             Must be well-spoken, have excellent writing skills, be extremely personable/customer-service oriented and thrive on the pressure that comes with a network/system's management role.

 

position is working from home, full time USA hours.

email CV to asteinhardt@outsourcingtoisrael.com to apply

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