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| Customer Success Representative

MN-Intl     BSR
Monday, 06 August 11:22 AM
JobTestPrep is a leading online test preparation company with both USA and UK websites.  
We are searching for a Customer Success representative to provide customer support by phone, email and live chat 

Responsibilities: 
  • Ensure successful use of our products
  • Work to identify and solve common issues experienced by customers
  • Provide support to customers via email, live chat and phone
  • Provide potential customers with product information, assist in choosing the correct product
  • Make survey and satisfaction phone calls 
  • Liaise with other departments to improve customer experience

Requirements:
  • English as a mother tongue or mother tongue level - a must 
  • Ability to work evening, weekend and holiday shifts - a must 
  • Great interpersonal skills and a good team player
  • Experience working in a global online consumer company - strong advantage
  • Computer and internet savvy 
  • Excellent problem solving skills
  • Excellent written and spoken communication skills
  • Strong Customer Service orientation

        



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