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| Country Account & Social Community Manager

or     ramat gan
Wednesday, 08 August 5:34 PM

A start-up company in the field of blockchain seeking a Country Account & Social Community Manager.

Role and Responsibilities:

• Providing service to our local and international customers via mails, phone or messengers, including social community management.

• Understanding and investigating customer’s problem, collecting all the required information to resolve the customer issues.

• Follow up with customers to confirm that the issue was resolved.

• Follow up on SLA delivery.


Requirements:

• Experience in customer service and social marketing - an advantage.

• Knowledge of crypto and blockchain - an advantage.

• Fluent in English.

• Experience in managing critical customer situations, escalations and work under stressful environment.

• High level of attention to details to ensure that each customer’s needs are met.

• Ability to respond to customer correspondence in an appropriate manner.

 

Qualification or Abilities:

Technical skills, Strong communication skills, Customer service orientation, Multitasking, Effective listening skills Documentation Skills, Teamwork, Organizational skills and ability to think “out-of-the-box”.

 

 Please send your resume , indicating job number 1154 

 

        



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