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| IT Server Support Specialist

Outsourcing     holon
Sunday, 26 August 12:55 PM

NEW : Technical Support Specialist – Level 2

 

Key Responsibilities:

             Ensure internal customer satisfaction

             Responsible for day to day remote or on-site local Infrastructure support services in EM North

             Ensure achievement of KPIs related to SLA.

             Ensure that issues and business requests are communicated to and addressed by the appropriate GIT resources through our Incident Management System. Follow-up to ensure that the user issues are resolved

             Monitor and report system deficiencies

             Provide, update and maintain documentation using company defined tools and standards

             Provide support for implementations of new processes and tools.  Train and support users in the use of these processes and tools

             Ensure IT compliance for global infrastructure services (e.g. antivirus, license management, incident management, Security, Asset Management)

             Accountable for project support of applications or technology

             Manage external and service provider relationships (Local & Global)

 

Knowledge, Skills and Abilities:

             Knowledge of methods and techniques applied in IT infrastructure operations environment

             Ability to translate business requirements into cost efficient (IT) solutions

             Experience in participating in small/medium sized IT projects

             Technical proficiency and awareness (ITIL/MCP/MCSE/CNE/disaster recovery)

             Excellent communication skills, including the ability to develop and nurture good relationships with other parts of IT as well with business

             Good operational understanding of common enterprise server software and desktop applications software: AD, server virtualization, file storage, data back-up & restoral and PKI management.

             Knowledge of actual versions of  MS products such as MS Windows, MS Office, Windows Server , Active Directory

             Ability to solve complex problems with innovative solutions, to manage multiple priorities, to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

 

Qualifications:

             Minimum 2+ years of progressive work experience

             Fluent Hebrew and English

             CompTIA A+ and Security + Certification preferred

 

 

Position is full time working in office in Holon.

Email asteinhardt@outsourcingtoisrael.com to apply

        

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