post a message
LOGIN

Lost password? | Login trouble?

+
Jobs

| CUSTOMER SERVICE AGENT

Aleksandra Debska     Tel -Aviv
Monday, 22 October 2:52 PM

Maersk Line is the world’s largest shipping company. Delivering the highest level of customer service, we are consistently recognised as the most reliable container shipping liner.

Our business is growing, which is why we are looking for enthusiastic client service professionals to join our Customer Care team.
As an international organization, and an Industry Leader, we offer global opportunities for growth and development.

If you have excellent communication skills, service quality focus and an open mind - we are looking for you! Fluent Hebrew is preferred, but not mandatory.

We offer

• An opportunity to work for the world´s shipping leader, in a dynamic, global industry, on a role with a diversified scope. You will never be bored but will still have time to work on individual projects and develop.
• Strong international exposure, in terms of both the clients, and the colleagues.
• Excellent training development opportunities and global career prospects.
• Working with a vibrant, positive and supportive team.
• Possibility to enhance your communication, problem solving and relation building skills.
• Competitive salary and excellent bonus package.

Key responsibilities

• Take full ownership of the customer experience by managing the end-to-end shipment process, remaining on top of changes in local & foreign process regulations, internal & external procedures and product developments, to maintain a solid understanding of the cargo shipped.
• Act as the primary point of contact, build strong relationships with customers, understand their business and service needs and continuously strive to improve cooperation and process to the mutual benefit of the customer and of Maersk Line.
• Deliver proactive customer service, track shipments and notify customers of relevant deviations from the transport plan, address root causes and recommend potential solutions or alternatives.
• Work independently, while also sharing knowledge and best practices with the team.

We are looking for

• An excellent communicator with a flexible approach and an open mind, who has the ability to build strong rapport with stakeholders, and uses diplomacy and tact to defuse high tension situations.
• Someone with a passion for customer satisfaction and service excellence, who genuinely cares about people and is empathetic to the problems of others.
• Fluency in Hebrew is preferred but not mandatory provided the right mindset and skills, fluent English is a must.
• Prior customer service experience is a strong advantage.
• A degree or prior experience in the shipping/logistics/maritime industry is an additional advantage but is not mandatory.

IF YOU ARE INTERESTED IN THIS OPPORTUNITY, PLEASE APPLY ON OUR CAREER WEBSITE, USING THE LINK BELOW:

https://jobsearch.maersk.com/jobposting/index.html?id=ML-189613

 

       

       FEATURED BUSINESSES
Podiatrist Jerusalem
053-4276363
Jerusalem
PROFESSIONAL MOVING SERVICE
050.947.9959
Jerusalem
2 reviews
Jerusalem Dental - Dr. Simone Landau
02-625-6541
Jerusalem
23 reviews




Download Janglo for Android or iPhone



Janglo

Jerusalem's Best Jobs
Tel Aviv's Best Jobs
Jerusalem's Best Events
Jerusalem's Best Apartments
Jerusalem's Best Sales
Free Stuff in Jerusalem
About Janglo
Contact Us
Advertise
FAQ


Terms Of Use
Privacy Policy

Who is strong? He who controls his desires.

Chaim Korn CPA (US)   Tax Returns
053-5416066
Israel
1 review
Professional Therapy at the Shalev Center
054 642 2613
Jerusalem
Aboulafia, Avital, Shrensky & Co.
026515155
Jerusalem
Waterproof your home!
0523-763-879, 0525-689-573
Jerusalem/ Beit Shem
Nathalie Garson Business Strategy & Coaching
526057009
Jerusalem
Professional Home Organising Services For Everyone
0523308597
israel
1 review
Windows Shutters Blinds Repair & Fitting
050-746-9107 @ 1700-077-074
Jerusalem
13 reviews