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| Hiring Desktop Support/ IT Technicians (Full Time Job)

Vabby Sharma     Tel Aviv
Friday, 26 October 8:59 AM


Astreya Partners are at the cusp of the new way of working.  We provide IT services and Managed Performance to some of the most exciting companies on the planet.  Our delivery model helps our clients be Positively productive by matching exceptional people to on-site teams delivering world class IT service.  With engineers in over 30 countries and 70 cities around the world we are a truly global company working with truly global clients.  

Role Description

We are looking for a rock star Desktop Support Technician to join our team in Tel Aviv, Israel. In this role, you will be supporting the Corporate Operations team to perform desktop services.

Your Main Duties and Responsibilities:

  • Monitor, update and maintain tickets in defined ticketing system
    • Respond to tickets, contact users and plan workload
    • Update tickets with the latest status
    • Escalate the ticket to the correct group if the incident cannot be resolved
    • Sign-off closed tickets with the user
    • Close tickets that have been resolved
  • Identify interrupts and escalate as needed, monitor where possible and resolve issues during emergency outages
  • Imaging and Deployment support of Mac, PC, Linux, and Cell phone hardware
  • Setting up the computer(s), monitor(s), phone(s)
  • Maintain physical presence at designated service locations and time for employees to pick up user’s computer, or delivering to end-user.
  • Software installation (based on standard software image and guidelines)
    • Set-up in accordance with documentation.
    • Troubleshoot software in the Standard Software image and 3rd party applications
  • Routine or as requested health check of IT systems for printers, copiers, fax machines, scanners, and video conference equipment and providing reports as needed.
  • Train end users on how to operate the equipment as requested
    • Check to see if paper and toner is adequate. Refill, stock and change as necessary.
    • Check to see if equipment is operational (no paper jams, power is on and general health     
    • Check and troubleshooting simple issues and escalation of complex issues to appropriate employees)
    • Check stock levels of standard equipment; notify named employee when stock levels are low or order as defined by manager.
    • Conference room sweeps to verify Video Conferencing cabling, Chromebox settings as per defined checklist
  • Hardware management to include, but not limited to:
    • Change out hardware components as requested and perform basic data transfers from old hard drive to new hard drive as needed
    • Ability to identify whether a failure exists and adequately describe the failure to the repair center or manufacturer.
    • Process RMA and track repairs to repair centers or manufacturers.
    • Liaison for repair and purchasing from 3rdParty vendors
    • Tracking of hardware warranty contract service agreement document and expiration of such contracts and documents as needed
    • Receive and asset tag equipment based on the process to include, but not limited to: Laptops, Desktops, Printers, Servers and Misc. Equipment as required
  • Software Management to include, but not limited to: Virus, spyware and adware check and cleanup as needed
  • Basic troubleshooting of software and hardware issues
  • Secure password management for any and all provided passwords
  • Support access to corporate network/wireless and applications both on the network as well as over VPN
  • Coordinate execution of tasks with guidance from primary support representatives
  • Manage IT inventory of stock in house, such as moving, sorting, cleaning, stocking etc.

 Your Qualifications

  • Proficiency in Written and Oral English 
  • Proficiency in Hebrew
  • Experience in supporting  a Mac / Apple environment
  • Strong customer service skills

What can Astreya offer you?

  • Working with some of the biggest firms in the world as part of the Astreya delivery network
  • Employment in the fast growing IT space providing you with brilliant career options for years to come
  • Introduction to the new ways of working and awesome technologies
  • Career paths to help you establish where you want to go
  • A company-wide mentoring program to advise you along the way
  • Online training courses through CBT-nuggets to upskill you
  • Performance management system to provide you with meaningful, actionable feedback
  • Dedicated management to provide you with a point of leadership and care
  • Internal promotion focus.  We love to build people from within.
  • Numerous on-the-job perks
  • Peer Recognition
  • Market competitive rates and benefits

THE ELECTRIC GUY - Licensed & Insured Electricians
077-ELECTRI(c) (077-353-2874)
27א Yehoshua Ben Nun
Jerusalem Corridor

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