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| Customer Services Director

Hani Salomon     Tel Aviv
Thursday, 22 November 9:58 AM

University of the People (UoPeople) is the Education Revolution. It is the first non-profit, tuition-free, American accredited online university. Dedicated to opening access to higher education globally, UoPeople is designed to help qualified high school graduates overcome financial, geographic, political, and personal constraints keeping them from collegiate studies.

We are looking for a skilled Customer Services Director to monitor and direct daily operations of a global team and with a hands-on approach to ensure policies and procedures are being followed. Resolve daily operational and management issues within a global team of 40 advisors. Responsible for meeting all departmental specific key performance indicators. Taking part in recruiting and training of new staff members. 

The director will manage and lead a team of advisors responsible for providing unparallel support to students throughout their academic journeys and ensuring their needs are met.


Essential Functions


  • Supervise Advisors’ daily ongoing operations
  • Monitor Advisors & department KPI achievements
  • Manage multiple communication channels (email, online chat, phone)
  • Analyze the department’s activities
  • Handle student complaints
  • Provide quality assurance of the Advisors’ work



Required Education and Experience


  • Bachelor's degree 
  • 1-2 years management experience
  • Experience managing managers (an advantage)
  • Fluent English
  • Customer services experience


This is a full-time position. 

This position might require international traveling.


If you are interested, send your resume to



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