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| Technical Account Manager

Yuli Bar     Tel-Aviv
Wednesday, 28 November 9:01 PM

About the position:

We are looking for a qualified individual to oversee and address our customers’ technical needs. You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction.


As a Technical Account Manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals.


Ultimately, you should be able to provide technical, product and business knowledge to support sales process and strengthen customer relationships.


You will be responsible for:

  • Providing technical support for customers to support pre-sales and post-sales processes
  • Addressing all product-related queries on time
  • Training customers to use products effectively
  • Providing developers with customers’ feedback to help identify potential new features or products
  • Reporting on product performance
  • Identifying solutions to reduce support costs
  • Analyzing customers’ needs and suggest upgrades or additional features to meet their requirements
  • Liaising with the sales department to win new business and increase sales
  • Establishing best practices
  • Keeping track of sales performance metrics achieve specific goals.

    Ultimately, you should be able to provide technical, product and business knowledge to support sales process and strengthen customer relationships.

Requirements:

  • 1+ years of proven work experience as a Technical account manager/ Analyst 
  • Solid technical background with hands on experience in digital technologies
  • An ability to gasp customers’ needs and suggest timely solutions
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills
  • BSc degree in Computer Science/ Economics or other analytically oriented relevant field
        


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