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| Customer Success Representative

Rapaport HR     Ramat Gan
Monday, 01 July 4:14 PM

The Rapaport Group is an international network of companies providing added value services that support the development of fair, transparent, competitive and efficient diamond and jewelry markets. RapNet, a division of the Rapaport Group, is an online B2B diamond and jewelry marketplace catering to thousands of diamond and jewelry manufacturers, dealers and retailers internationally. We are looking for a Customer Success Representative to join our team.

Reporting to the Customer Success Manager, the Customer Success Representative will serve as the trusted point of contact for RapNet’s customers, beginning from post-sale and extending through onboarding, subscription renewals and upgrades. This job is perfect for you if you love people, solving problems and helping customers succeed. Our customers will challenge you every day.

The Customer Success Representative will proactively engage with each account ensuring the leverage of every RapNet function and maximizing the value of each RapNet subscription.

This is a full time position based in Ramat Gan, Israel

Responsibilities: 

  • Establish and manage customer relationships from end to end once a sale is made
  • Renew annual subscriptions
  • Cross-sell and upsell products to existing members
  • Explain new features and onboard new customers
  • Monitor customer usage and perform regular customer ‘health checkups’
  • Maintain and nurture relationships with customers to drive product adoption 

Requirements: 

  • Fluent written and spoken English - A Must
  • Addtional European language - A Must
  • Similar experience working for an online internet service - A Must
  • 2+ years of direct customer success  experience
  • Technical skills and affinity for solving technology issues when assisting customers
  • Ability to understand customer requirements and address their needs
  • Team player with a high level of integrity
  • Strong listening and communication skills with the ability to be the voice of the customer in our team

About the Rapaport Group: The Rapaport Group is an international network of companies providing added value services that support the development of fair, transparent, competitive and efficient diamond and jewelry markets. Established in 1976, the Group has more than 20,000 clients in over 120 countries. Group activities include Rapaport Information Services providing research, analysis and news; RapNet – the world's largest diamond trading network; Rapaport Laboratory Services providing GIA gemological services in India, Belgium and Israel; and Rapaport Trading and Auction Services specializing in recycled diamonds and jewelry. Additional information is available at www.diamonds.net

          
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