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| Customer Support

jenny cohen     Neve Ilan
Thursday, 14 June 1:28 PM


Customer Support

Air Doctor offers a very simple solution, by which travelers will no longer need to be stressed about finding a qualified medical service. Air doctor is a simple, online marketplace of verified and professional private practitioners, available to travelers who can now, independently, choose the medical provider who will treat them – as if they were at home.

Customer Support Description: 


Do you love solving problems and helping people in need? Are you comfortable walking novices through internet-based tasks? If so, we need you on our team!

We’re hiring two Help Desk partners to staff the customer service department of our Internet company. The ideal candidates will have experience on helping people reach to use our product remotely. We’re looking for team-oriented, highly motivated professionals with backgrounds in applications and internet products. We offer a competitive salary, and a high-tech startup atmosphere. If this sounds like a good fit, get in touch with us today

 Duties:

Respond to calls and follow up with suppliers to ensure customers’ needs were satisfied. Respond to email messages for customers seeking help. Ask questions to determine nature of problem. Walk customer through problem-solving process. Follow up with customers to ensure issue has been resolved. Gain feedback from customers about application usage. Run reports to determine malfunctions that continue to occur.

            Requirements

  • Very good Hebrew and English
  • High school diploma, BA is an advantage.
  • Excellent customer service skills
  • Strong verbal communication and problem-solving skills
  • Able to work in a fast-paced environment

                 Please contact us at Yam.d@air-dr.com

 

        



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