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| Client Solutions Representative

Human Resources     Jerusalem
Monday, 18 June 10:41 PM

Morningside Translations is the fastest growing major language service provider in North America and one of the largest intellectual property translation companies in the world. Specializing in patent, life sciences, and legal translations where accuracy and subject matter expertise are paramount, Morningside provides ISO 9001 and 13485-certified translations into more than 150 languages and offers end-to-end technology-enabled translation, localization, and multimedia solutions. Morningside is the trusted partner to thousands of organizations including Fortune 500 companies, Am Law 200 firms, and international regulatory bodies. Headquartered in New York City, Morningside has offices across the globe in San Francisco, Hamburg, London, and Jerusalem.


We are looking for a Client Solutions Representative, in our Jerusalem Office, to be responsible for generating pricing estimates for clients, tracking pricing trends across Morningside sales verticals, analyzing win and lose ratios and communicating strategies within sales department.

 

 

Essential Functions: 

* Exercises discretion by pricing and quoting client estimates in order to win new projects while maintaining standard profit margins


* Responsible for accurately conveying client demands and requests to the operations management team

 

* Prepares and communicates project estimates and quotes in a timely fashion

 

* Understands and applies company pricing guidelines and models to produce accurate, competitive estimates

 

* Responds to inquiries in a timely and service-oriented manner, both internally with sales/project managers, and externally with clients

 

* Consults project managers to examine job details and goals of a project, and sales to understand client requirements and project scope

 

* Maintains and strengthens relationships with existing and past clients through regular communication

 

* Works to develop long-term system for tracking and analyzing pricing trends across different verticals in the organization

 

* Tracks win/lose ratios and uses data to improve sales strategies and processes

 

* Attends and participates in weekly departmental meetings

 

* Performs other tasks as assigned

 

* Working Hours:  Monday- Thursday: 11am-8pm, Friday: 9am- COB

 

 

Qualifications: 


* Bachelor’s degree

 

* Proficient in standard Microsoft Windows applications, including Word, Excel, PowerPoint, Access, Outlook, and Internet Explorer

 

* Able to qualify, identify, and clarify client needs through effective questioning and listening

 

* Able to analyze and synthesize information and evaluate external client needs as they correlate to company services

 

* Strong attention to detail and ability to maintain accurate records

 

* Strong interpersonal, customer service, and telephone skills, and ability to maintain, strengthen, and

 

develop relationships externally and within the organization

 

* Strong problem-solving and negotiation skills

 

* Effective written communication skills

 

* Foreign language proficiency is a plus

 


        



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