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Maya    
Sunday, 18 August 11:28 AM

Hello!

 

I would like to post a job with the following details (attached PDF with description as well) –

 

Certified Cosmetician / Aesthetician

At Sensica, we believe that when one of our devices is bought, the relationship with our consumer is not ending…it’s beginning. That’s why we are introducing a new service aimed at bridging a connection with our consumers through live platforms to enable direct contact and engagement.

 

Our goal is to be a beauty consultant to our consumers. To be there and guide them through treatments so they can get the best results possible. We know that after a few uses people can lose interest in their new gadget and leave it in a drawer someplace, but this is not what we want. At Sensica, we not only focus our efforts on developing products that really work, but also on really being there for our consumers to help them get the results of their dreams.

We want a real relationship and a real bond with our Sensica users. We want to be just a short phone call away for any beauty related advice they might need.

 

Audience:

Consumers that use at least one of our devices.

 

Territory:

Phase 1 – UK only

 

Objectives:

  1. Customer/consumer satisfaction
    1. Better results
    2. Good reviews/ WOM
  2. Brand added value
  3. Credibility to the brand
  4. Decrease returns
  5. Create a “call centre” of cosmeticians

 

Cosmetician Job Description:

  1. Provide professional explanations, tips and treatment support – face-to-face: Facetime/Skype
  2. Improve user results
  3. Provide confidence and long-term use of the device
  4. Sell further products (devices, creams, accessories…) through coupons (No money transactions)
  5. Create content for social media – posts/videos/tips
  6. Call consumers based on appointment
  7. Call customers after 3 days of device receipt
  8. Activate Chat

 

Managing cosmetician responsibilities:

**one cosmetician overseeing the call centre

  1. Create personalised treatment protocols on a per user basis
  2. Train new cosmeticians
  3. Oversee quality standards (such as our “friendliness” level)

 

Salary:

  1. Fee per hour
  2. % on upsells
  3. % on customer ratings
  4. Bonus on call quantity/hour

 

 

 

MAYA MESERITZ MAIMON

Sales & Marketing Coordinator Manager

Mobile. +972.(0)52.4533828

Email. Maya@sensica.com

Skype. mayameseritz

SENSICA.COM

 

 

          
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