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Jerusalem Life

| Jerusalem Revamps its 106 Municipal Call Center

Zev Stub    
Thursday, 11 April 1:55 PM
For the first time - you can contact the call center via Facebook, SMS and Whatapp.

Cutting the waiting times: Today, Thursday, Mayor Moshe Leon inaugurated the new center of 106 in Safra Square. As part of the municipal plan for digital renewal, the Jerusalem municipality, led by the mayor, has issued a new reform that will upgrade the city's municipal center for handling public inquiries. The manpower will grow, new technology will enable the handling of requests and follow-up on their completion, and for the first time, residents of the city will be able to contact the center in ways that were not possible before. The center will move to an innovative and modern war room.

As part of the reform, the number of call center workers will grow by about 20%. The new technology will enable the center to handle functions that were not available in the past, such as identifying duplicate applications, improving the transfer of referrals to the various divisions, and improving the systems for producing reports and handling nuisances. This will make the center focused on delivering messages to an administrative center and is expected to significantly improve waiting times and response times for these requests.

The reform also adds additional means of communication with HaMoked: For the first time, residents will be able to contact the center via SMS messages, Facebook chats and a dedicated application that will deal with issues of nuisances only. This may further increase the number of requests to the Jerusalem Municipality and will allow for more inquiries, which now number about 40,000 a year.

The reform takes place as part of the cooperation of all the municipal administrations and divisions led by the Operations Administration and the Development Administration.

106 is a central address for requests by residents of the city regarding reports of hazards, malfunctions and receipt of information regarding urban issues related to routine and emergency situations. The Hotline operates 24 hours a day, all year round, in four languages: Hebrew, Arabic, English and Russian. More details about HaMoked are available at the Jerusalem Municipality.

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