Customer Success Representative

Jobs

Customer Success Representative
Full Time

The Rapaport Group is an international network of companies providing added value services that support the development of ethical, transparent, competitive and efficient diamond and jewelry markets. RapNet, a division of the Rapaport Group, is an online B2B diamond and jewelry marketplace catering to thousands of diamond and jewelry manufacturers, dealers and retailers internationally. We are looking for a Customer Success Representative to join our team.

Reporting to the Customer Success Manager, the Customer Success Representative will serve as the trusted point of contact for RapNet’s customers, beginning from post-sale and extending through onboarding, subscription renewals and upgrades. This job is perfect for you if you love people, solving problems and helping customers succeed. As a Customer Success Representative, you will grow, be challenged and no day will be the same.

The Customer Success Representative will proactively engage with each account ensuring the leverage of every RapNet function and maximizing the value of each RapNet subscription.

This is a full time position based in Ramat Gan, Israel

Responsibilities:

  • Establish and manage customer relationships from end-to-end once a sale is made
  • Renew annual subscriptions
  • Cross-sell and upsell products to existing members
  • Explain new features and onboard new customers
  • Monitor customer usage and perform regular customer ‘health checkups’
  • Maintain and nurture relationships with customers to drive product adoption

Requirements:

  • Fluent written and spoken English - A Must
  • Fluent Hebrew - A Must
  • Similar experience working for an online internet service - A Must
  • 2+ years of direct customer success experience
  • Technical skills and affinity for solving technology issues when assisting customers
  • Ability to understand customer requirements and address their needs
  • Team player with a high level of integrity
  • Strong listening and communication skills with the ability to be the voice of the customer in our team

For more information and to apply: https://rapaport.bamboohr.com/jobs/view.php?id=86


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