The list of organizations and addresses
for consumer complaints was last updated on Aug 14, 2007
Translated by Ami Raz (with the help of Google) from the Shil page:
https://work-gsob.haifa.ac.il/shil2/jsp/general/Article.jsp?aid=228&cid=15
1) The Israeli Consumer Council
The Israeli Consumer Council is part of the Ministry of Commerce and
Industry and is funded by the Ministry of Commerce and Industry.
It handles a wide variety of inquiries and complaints.
The Israeli Consumer Council does not have office hours but can be reached by phone or mail. Mail Address: PO Box 20413, Tel Aviv 61200 Tel: 03-6241034 Fax: 03-6241035
E-mail: [email protected]
You can also lodge a complaint on the new website of the Council and get updates about the activities of the Council
Web site: https://www.consumers.org.il
The Council in Haifa 04-8631085
The Council in Jerusalem 02- 6517710
The Council in Tel Aviv 03-6241034
2) The Histadrut Consumer Authority
The Histadrut Consumer Authority - has branches all over the
Country. The Authority takes care of all aspects of consumer protection
- including the sale of apartments, and price gouging and tax problems.
The Authority also provides legal advice and promotes the enactment
of consumer protection laws. It also provides assistance to consumers
in deciding which products to purchase in the areas of electrical appliances,
electronics, food, gas and automobiles.
The offices of the Authority are located at Arlozorov 93Tel - Aviv, 62098 Phones: 03-6921888 or 03-6921861.
Office Hours: Complaints must be
lodged in writing and only by members of the Histadrut.
3) The Independent Consumers Organization
The Independent Consumers Organization is a small, voluntary organization
which is staffed by volunteers. The Organization provides consumers
with free legal advice (provided by volunteer lawyers) and accepts consumer
complaints twice a week. Oranization membership costs 75 shekels
a year, but the Organization provides services to all consumers –
even non-members.
The Organization is located at King
George 35, Tel - Aviv Tel. 03-5285228 or 03-5259332
Office hours are from 9 to 12, Sunday through Thursday.
4) The Organization of Religious
Consumers
The Organization of Religious Consumers -- A voluntary organization
which mainly deals with consumer issues related to food, including Kashrut
fraud, food poisoning, food components and standards. The Institute
send food samples laboratory tests in Israel and abroad and also tests
for Kashrut.
Address: PO Box Bnei Brak 69, 51100,
Phone: 03-5793337.
5) Fair Consumption: a website for lodging consumer complaints: https://tluna.nrg.co.il/
"Fair Consumption” helps you get better service. Who hasn’t found themselves waging wars of attrition to get service? The Tluna website and NRG have compbined to allow you to get the service you deserve. How does it work? Immediately upon giving your full details, your complaint will be routed to the management or the consumer complaints department of the organization that caused the complaint to be lodged. And we will try to help you get an appropriate response. From time to time, we'll post the interesting cases. You us and we will try to help you to get the best service possible!
6) Addresses for Complaints on
Specific Topics:
A) The Ministry of Commerce and
Industry: Not displaying prices in stores, price gouging, refusal
to sell, inaccruate weighing devices used in commerce, lack
of prices on on products, eletric and solar water heaters, services
for home freezers and refrigerators, home washing machines, TV / video
devices, apartment heating devices. The Ministry also deals with
complaints based on the law against monopolies, the consumer protection
law, the rules concerning weights under the law of supervision
of goods and services.
The Ministry of Commerce and Industry, Bank Yisrael 5, Jerusalem.
Fax 02-6662590
Email [email protected]
B) The Ministry of Construction
and Housing: complaints about rent and buying apartments 02-5847211
C) The Registrar of Contractors:
Only deals with complaints against registered contractors for construction
faults and delays in populating apartments. Phone: 02-5847847
D) Bank of Israel: Complaints
against banks, PO Box 780, Jerusalem. Phone 02-6552211
E) The Ministry of Agriculture:
Complaints about price gouging on agricultural produce. Tel. 02-6290111
F) The Civil Service Commission:
Complaints against government offices - Tel. 02-6705111
G) The Ministry of the Interior:
Complaints dealing with beaches and swimming pools. Tel. 03-7632666
H) The Ministry of Transport:
Complaints dealing with vehicles and spare parts, the price of urban
and inter-urban travel, garages, driving schools, transportation of
cargo, licensing garages, ships and planes. The Unit for Public
Complaints requests that consumers call. Tel: 03-9545400
I) The Ministry of Tourism: Complaints against hotels, restaurants, travel agents, etc. Tel. 02-6664200
J) The Ministry of Communications: Complaints dealing with Bezeq, the Postal Service, the cable company: complaints about the rates of Bezeq, the Postal Authority, and companies which provide cellphone service, should be sent to the Department of Supervision of Bezeq and and the Post – Public Complaints, Tel: 03-5198232
K) The
Ministry of National Infrastructure – the Authority for Fuel and
Gas: Complaints dealing with the quality of oil products,
their prices, the supply of gas, and safety concerns of the above.
Fuel products: 04-862056
Cooking gas safety: 04-8674116
Advice on the conservation of energy: call toll free 1-800-223377
L) Complaints about real estate registration: 02-6208422
M) Complaints about water:
water outages, low water pressure, low water supplies, water quality
and damages caused by laying of water pipes – call your local authority
or call Mekorot at 03-6230555
N) Ministry of Health: Commission for Complaints under of the state health insurance law: Dr. Karni Rubin, Tel 02-5681235 Fax 02-6714308.
O) Council of Higher Education: The unit for the supervision and licensing of university extensions from abroad: 02-5679911
P) The Union of Chambers of Commerce: Tel. 03-5631010
Q) The State Comptroller's Office,
PO Box 669 Jerusalem, Tel. 02-6665000
R) The Arbitration Insitution of
the Association of Travel Agents 03-5269127
S) The
Ministry of Education: Tuition of private kindergartens, schools,
colleges, etc., and the prices of textbooks. 02-5602222
T) The committee of the Knesset for public complaints: The committee serves as a mediator between citizens and the government institutions in order to resolve bureaucratic obstacles. The committee holds hearings about issues relating to the general public. Inquiries are accepted in writing to the Knesset, Jerusalem.
U) Office of the Prime Minister: Inquiries are accepted on all subjects from political issues to personal issues. . Inquiries should be sent in writing to: The Manager of the Office for Public Inquiries, Kaplan 3, Jerusalem 91919. Tel. 02-670555.
V) Office of the President:
The Department of Social Welfare and Public Inquiries, Manager:
Gila Palmon, Inquiries are received on issues not resolved elsewhere.
Inquirires should be sent in writing to: The President’s Office,
Hanasi 3, Jerusalem 96956 president. Tel. 02-6707211 Fax 02-5611033.
W) Superintendent of Insurance
(Complaints against insurance companies) 02-5317232
X) Union of Appraisers 03-5753893
Y) The Vehicle Importers Association
03-5621831
Z) The Citizens’ Advice Bureau (Shil) of the Ministry of Social Affairs - 1800-50-60-60 - Please notify us of errors or changes in the phone numbers listed above.
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