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Jones has built customer partnerships with some of the largest real estate companies in the world. Upon subscribing to Jones, our customers typically onboard hundreds of real estate properties and thousands of users, which presents a tremendous opportunity to impact thousands who rely on our software every day.
As the Implementations Manager at Jones, your objective will be to help design a process that allows Jones to implement, onboard, and train customer accounts at scale. Working closely with the VP of Sales, CTO and VP of R&D internally, your role will be to own the implementation process for each account from end-to-end, including project management, project discovery, product configuration, data gathering, customer training and go-live activities. Externally, this role will work to develop executive relationships with key individuals within the customer’s organization to align expectations, communicate goals, and outline the project road map to deliver the implementation.
This role will be instrumental in building a powerful, scalable process to support our rapid growth in account implementation. You will work closely with peers, department heads and senior leadership, and will be given latitude to curate this process and role.
What makes this job an amazing opportunity:
- Tackle a core challenge within Jones that will be key to our continued growth and success
- Make an impact working with the most renowned companies within the commercial real estate management and construction industries
- Engage with multiple departments and leadership positions across the company
- Develop a technical implementations process that will touch key customers and enable them to extract the most value from the Jones product
- Be part of an energetic, agile and incredibly talented team that is building a best-in-class software company with 15% month-on-month revenue growth!
What makes you a great fit:
- Bachelor's degree or equivalent practical experience
- 2+ years of client facing experience in Customer Success, Sales Solutions/Engineering, or Business Development
- Excellent communication skills (both verbal and written)
- A technical, analytical and results-focused mindset, coupled with a resourcefulness to deliver
- Love to solve complex problems and is good at organizing deliverables across different groups
- Comfortable presenting information to teams, setting and managing deadlines
- Skilled at project management and working to deliver results in a timely manner
- Very organized, able to keep track of deliverables across an array of projects and tasks
- Has a growth mindset and is always thinking how to create greater efficiency and scale
- Open to giving and receiving feedback to assist team members and always-be-learning- Enjoys working within multiple technologies: Project Management & Business Intelligence software
- Must be self-motivated, persistent, and able to work independently
Our Culture:
We’re building a company where individuals feel ownership of their role and are able to grow and enrich their skills and experience. We’ve also created an environment where team members are challenged and encouraged to be entrepreneurial. We rely on our team to help identify and take action on initiatives that can move our business forward.
Elements of our culture that can be seen in every one of our people are the following:
We get things done, period, full stop
We give help generously
We fall in love with problems
We feel the pain, then we fix the process
We take care of ourselves with rest, time away from work and simply having fun
About Jones:
Jones is the simplest risk & compliance solution ever made for commercial real estate. The company has seen 33x growth over the past two years fueled by a systemic shift in the need for workflow automation in the real estate industry. Our risk & compliance SaaS solution has freed up valuable time for property managers and tenants across thousands of properties in over 750M square feet of commercial real estate. We have even more ambitious growth plans for the future and that will require us to develop and nurture a pipeline of opportunities for our sales team. We have headquarters in New York, NY and our R&D team is based in Tel Aviv, Israel.
