Tier 2 IT Support Engineer Efrat Networks is searching for an e

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Tier 2 IT Support Engineer Efrat Networks is searching for an e
Full Time
0544861215 [email protected] https://www.efratnetworks.com/
Rivka st Jerusalem

Tier 2 IT Support Engineer

Efrat Networks is searching for an experienced Tier 2 IT support engineer or specialist to join our Inside Support team with options to advance to Tier 3 or System-level position in the future. The candidate will be exposed to wide range of technologies, vendors and IT systems operated by various organizations of different sizes and in different industries. The candidate will provide support to field engineers and remote support to customers with workstations, servers, networks and WAN connections. The candidate will be helping create and resolve service requests, managing various IT projects and triaging support cases to colleagues.

Requirements:

3+ years experience

Ability to independently troubleshoot wide range of IT issues

Ability to manage time and prioritize

Experience with RMM systems and monitoring systems - advantage

Knowledge of Windows Server 2016/2019

Good knowledge of Windows 10

Experience with Microsoft Office 365

Experience with Remote Support

Teamwork and Strong Diagnostic Abilities

Service Oriented Personality

Fluent English and Hebrew, full command in written as well as spoken English

University Degree - advantage


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