Customer Success Team Lead

Jobs

Customer Success Team Lead
Full Time

Scale Customer Success Team Lead

Tel-Aviv,

We are looking for fresh, bright candidates to join our expanding team and brand! If you have experience in the Hi-Tech industry, then this job is for you!

Do you/Have you?

  • Build strong relationships with our clients to understand their needs and ensure their success with monday.com
  • Personally managed around 2 million dollars in ARR, roughly 200 accounts
  • Create email campaigns, custom trainings/webinars, new collateral, and hosting office hours
  • Achieved KPIs such as Gross Retention and Health Score
  • Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities
  • 3+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes
  • High prioritization skills and process orientation
  • Management experience
  • Ability to embrace the mindset of continuous improvement and actively contribute to the process and procedure of the team
  • Superb written and verbal communication skills
  • Positive attitude, empathy, and high energy
  • Ability to take initiative and adapt
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives
  • BA or BS degree required

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