Customer Success Team Lead


Customer Success Team Lead
Full Time

Scale Customer Success Team Lead


We are looking for fresh, bright candidates to join our expanding team and brand! If you have experience in the Hi-Tech industry, then this job is for you!

Do you/Have you?

  • Build strong relationships with our clients to understand their needs and ensure their success with
  • Personally managed around 2 million dollars in ARR, roughly 200 accounts
  • Create email campaigns, custom trainings/webinars, new collateral, and hosting office hours
  • Achieved KPIs such as Gross Retention and Health Score
  • Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities
  • 3+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes
  • High prioritization skills and process orientation
  • Management experience
  • Ability to embrace the mindset of continuous improvement and actively contribute to the process and procedure of the team
  • Superb written and verbal communication skills
  • Positive attitude, empathy, and high energy
  • Ability to take initiative and adapt
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives
  • BA or BS degree required


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