We are looking for a talented technical support representative to join a dedicated team and provide exceptional customer service to their clients and partners.
As the Technical Support Representative, you will support the comapny’s clients via troubleshooting a vast array of issues and errors that arise as well as interacting directly with operating systems and software to provide updates and patches.
- Provide daily support to the company’s B2B clients regarding order issues including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation
- Communicate clearly and effectively with clients, colleagues, and management to quickly resolve issues and ensure client satisfaction
- Maintain detailed records of daily interactions with clients, installation activities, reported issues, and completed solutions along with any further actions required from management
- Increase technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences
- Create and implement communication cadences with clients to ensure all issues are effectively solved in a timely manner
- ~1 year(s) of experience in customer support or technical support role
- Strong written and communication skills; Fluent in English
- Tech-savvy & interested in learning technical skills
- Driven demeanor with the ability to remain calm and professional in all circumstances
- Ability to quickly identify problems, form solutions and execute step-by-step troubleshooting procedures