Spanish speaking Case Manager


Spanish speaking Case Manager
Full Time
Beit Shemesh

Job Description:

1. Case management of CryptoTrace Clients (Spain, Portugal & South America)

2. Email and phone communication will clients

3. Email and phone communication with law enforcement officers

With a caseload of around 200-300 clients, most of which will not be active at the same time, you will be the recipient of reports & investigation, responsible for handling the client services side of things to move their case forward.

Primary Targets:

1. Investigations raised for Crypto cases to be taken on by law enforcement officers

2. High Client Satisfaction scores


● In house training on our systems and processes (upon hiring)

● Possible external certificate courses on cryptotraces & analysis (date tbd)

Start Date:


Initially part time with hopes of turning into full time role

Later shift (to catch South American clients) from 11am onwards


● Good email writing skills - knows how to use grammarly

● Excellent attention to detail and note taking

● Client service attitude - rigorous updates to clients

● Communication skills and professionalism

● Empathy and good listening skills (patience with customers)

● Organizational and time management skills - scheduling calls with clients, multi-tasking, managing schedule and appointments, able to meet deadlines.

Apply online!/24279280-13f0-437d-b3ea-ad050e5bf37a/detail or email [email protected]


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