Hi, I'm Barry. I have been providing Remote IT Support to Renault Nissan Mitsubishi - all the way from Israel, to all the Dealerships in the UK and Ireland, I would like to get a similar role to the one I have been doing for the last 6 years
Remote Service Desk Analyst
Relocated to Israel June 2014 where I now provide Online Desktop support via VPN.
Renault Finance – RCI / Renault Nissan Corporate Headquarters.
RCI Banque Managing Desktop IT for Renault Finance, Watford, Hertfordshire.
.Call Logging: Marval and Synergy Service Now ( Snow)
Escalation of calls to Nissan Europe and Renault Paris Central
SCCM – Microsoft Software Centre.
Support of RCI Banque Software including RCI Direct and EPOS.
Support to Renault Nissan Dealerships throughout the UK and Ireland.
Setting up of Renault / Nissan E-tokens on - IDX - Opentrust Software and Subtool.
Full Support of Nissan B2B Portal for Nissan Dealers https://eu.nissan.biz
Postgres SQL - SQL Database Management
Full support of Renault.net Portal for Renault Dealers accessed via e-token
Support of Baccess for financial transactions
Full support of Audiologue Telephone system Software and EPOS.
Access based ODBC program support.
HP Desktops and laptops.
Builds via PXE Boot and SCCM downloads for Nissan.
Windows 7, and 10 Rollout, MS Office365, Outlook.
Remote Support for internal users via Desktop share on Skype for Business and Teams
Support of Cisco VPN client, remote support.
Support of Telephony Services on Alcatel mainframe Telnet server.
Full support of IBM Reflection and Extra Attachmate