Barry Jacobs CV


Barry Jacobs CV
Part Time, Full Time

Hi,  I'm Barry.  I have been providing Remote IT Support to Renault Nissan Mitsubishi - all the way from Israel,  to all the Dealerships in the UK and Ireland,   I would like to get a similar role to the one I have been doing for the last 6 years

 Remote Service Desk Analyst

Renault-Nissan- Mitsubishi

Relocated to Israel June 2014 where I now provide Online Desktop support via VPN.

Renault Finance – RCI / Renault Nissan Corporate Headquarters.

RCI Banque Managing Desktop IT for Renault Finance, Watford, Hertfordshire.

 .Call Logging: Marval and Synergy Service Now ( Snow)

 BT Cloud

 Escalation of calls to Nissan Europe and Renault Paris Central

 SCCM – Microsoft Software Centre.

 Support of RCI Banque Software including RCI Direct and EPOS.

 Support to Renault Nissan Dealerships throughout the UK and Ireland.

 Setting up of Renault / Nissan E-tokens on - IDX - Opentrust Software and Subtool.

 Full Support of Nissan B2B Portal for  Nissan Dealers

Postgres SQL  -  SQL Database Management

 Full support of Portal for Renault Dealers accessed via e-token

 Support of Baccess for financial transactions

 Full support of Audiologue Telephone system Software and EPOS.

 Access based ODBC program support.

 HP Desktops and laptops.

 Builds via PXE Boot and SCCM downloads for Nissan.

 Windows 7, and 10 Rollout, MS Office365, Outlook.

 Remote Support for internal users via Desktop share on Skype for Business and Teams

 Active Directory.

 Support of Cisco VPN client, remote support.

 Support of Telephony Services on Alcatel mainframe Telnet server.

 Full support of IBM Reflection and Extra Attachmate