Operations Coordinator

About us:

Rocket Is a food-tech company that creates best-in-class technology to deliver exceptional service across all food delivery stakeholders: businesses, couriers, and our customers.
We make it simple for consumers to order from more than 6000 of their favorite businesses across the Netherlands Ukraine and Cyprus. We are committed to ensuring our partners earn more profit and receive outstanding support as they build and grow their delivery offerings. We provide our partners with top-of-the-line technology, an on-demand fleet of couriers, and dedicated account management. We aim to create the shortest distance between every local merchant and our customers’ doorstep.

Our goal is to always deliver fast, fresh, wherever and whenever you need us.

About the role:

Rocket is looking for an Operations Coordinator who will have a direct impact on the success of Rocket Delivery. Joining the Operations team, you will own critical projects from conception to execution and jump on challenges as they emerge.

This role calls for a combination of project and stakeholder management, strategic thinking, problem-solving, analytical, and strong operational execution. We are seeking people who are willing to learn and adapt quickly and are ready to execute and move mountains. Rocket is still a new business and remains a fast-paced environment, so we are looking for someone who is highly adaptable and is able to switch between long-term strategic initiatives one moment and pivot into rapid, tactical actions the next.

What you will do:

• Monitoring qualitative and managing efficiency indicators of logistics, including financial indicators, such as the number of deliveries, on-time delivery, order accuracy, transit time to distance, average time per deliver.
• Grow and manage the number of couriers on the platform;
• Organization of constant feedback from couriers in order to improve their user experience;
• Manage communication with couriers and partners
• Systematization and optimization of processes in logistics;
• Formation and testing of hypotheses to achieve target indicators of logistics efficiency, conducting experiments;
• Work with the company's logisticians, implementation of tools to achieve logistics efficiency targets;
• Work with the product team on optimization and improving the logistics part of the product;
• Work closely with HQ and prioritize issues based on the highest impact with the Operations Manager and Customer Support Manager

What do you bring:

• We are searching for people to work in Tel Aviv. If you live in commutable proximity to this city or are willing to relocate, please do not hesitate to apply!
• Native Hebrew speaker & advanced English
• Strong organizational skills
• Excellent verbal and written communication skills
• Attention to details
• Ability to work fast, adapt to business needs, multitask, and have full flexibility
• Independent, well-structured, and goal-oriented work style;
• Enjoy getting new learning, positive thinking attitude, and proactive
• Analytical skills, knowledge of SQL will be an advantage;
• A previous similar experience is a plus
• Fleet/Courier management experience is a strong plus