Social Work/Crisis Counseling/Case Manager

Resumes

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Social Work/Crisis Counseling/Case Manager
Part Time, Full Time, Work from home
0523077625 [email protected]
Natan Yonatan 28 IR YAMIM, Netanya

LISA MOVSAS

Tel: 052 307 7625 Email: [email protected]

ACADEMIC BACKGROUND
Master of Science in Human Services - Family & Community Services

Purdue University - Graduated Summa Cum Laude

Bachelor of Science in Human Services in Youth/Family Services and Administration
Purdue University - Graduated Summa Cum Laude

Certificate in Human Service – Child and Family Services

Purdue University - 4.0 GPA

CONTINUING PROFESSIONAL EDUCATION

Certification in Secretarial/Legal/Public Relations/Accounting

Birnam Business College Graduated with Honors

Trauma Informed Care

National Institute for the Clinical Application of Behavioral Medicine

Associate of Arts in Advertising and Marketing

AAA School of Advertising Graduated with Honors

WORK HISTORY

Crisis Text Line – USA

300 Employees nationally with over 7000 Volunteers Affiliated to the National Suicide Hotline


  • Clinical Consultation on Emergency Service Interventions and Mandated Reporting situations.

  • Triaging workflow of volunteers, crisis counselors, and supervisors.

  • Onboarding and training of all new clinical staff on policies, procedures, and workflows.

  • Training all new clinical employees on the use of organizational technology and digital

    platforms


  • Creating and managing a support program to guide and assist all new clinical staff during their first 90 days.

  • Developing assessment measures for the onboarding process and new staff support programs focusing on staff retention.

  • Support with professional management and development of direct reports.

  • Collaboration and communication for alignment with all other organizational departments.

  • Team development with engagements and events that manage clinical decision-making.

  • Experience in collaborative problem-solving with clients to formulate a plan of action

  • Able to collaboratively assess client’s needs and goals to determine appropriate intervention

    and/or services

  • Experience and confidence in quick thinking and ability to cope in emergency or crises

  • Ability to provide attentive and active listening to build strong rapport with clients

  • Proficient in providing empathetic communication to allow clients to feel heard and

understood
• Competent at multitasking, calm under pressure, and quick to react

COMMUNITY
School Parent Committee Secretary

Walworth Barbour American International School – Even Yehuda, Israel School Parent Committee President

Moriah School – Sydney, Australia TECHNICAL SKILLS

Software

  • Microsoft Office 365

  • Internet Research

  • Online communication platforms

    Operating Systems: • MacOSX

• Windows XP Professional



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