LISA MOVSAS
Tel: 052 307 7625 Email: [email protected]
ACADEMIC BACKGROUND
Master of Science in Human Services - Family & Community Services
Purdue University - Graduated Summa Cum Laude
Bachelor of Science in Human Services in Youth/Family Services
and Administration
Purdue University - Graduated Summa Cum Laude
Certificate in Human Service – Child and Family Services
Purdue University - 4.0 GPA
CONTINUING PROFESSIONAL EDUCATION
Certification in Secretarial/Legal/Public Relations/Accounting
Birnam Business College Graduated with Honors
Trauma Informed Care
National Institute for the Clinical Application of Behavioral Medicine
Associate of Arts in Advertising and Marketing
AAA School of Advertising Graduated with Honors
WORK HISTORY
Crisis Text Line – USA
300 Employees nationally with over 7000 Volunteers
Affiliated to the National Suicide Hotline
Clinical Consultation on Emergency Service Interventions and Mandated Reporting situations.
Triaging workflow of volunteers, crisis counselors, and supervisors.
Onboarding and training of all new clinical staff on policies, procedures, and workflows.
Training all new clinical employees on the use of organizational technology and digital
platforms
Creating and managing a support program to guide and assist all new clinical staff during their first 90 days.
Developing assessment measures for the onboarding process and new staff support programs focusing on staff retention.
Support with professional management and development of direct reports.
Collaboration and communication for alignment with all other organizational departments.
Team development with engagements and events that manage clinical decision-making.
Experience in collaborative problem-solving with clients to formulate a plan of action
Able to collaboratively assess client’s needs and goals to determine appropriate intervention
and/or services
Experience and confidence in quick thinking and ability to cope in emergency or crises
Ability to provide attentive and active listening to build strong rapport with clients
Proficient in providing empathetic communication to allow clients to feel heard and
understood
• Competent at multitasking, calm under pressure, and quick to react
COMMUNITY
School Parent Committee Secretary
Walworth Barbour American International School – Even Yehuda, Israel School Parent Committee President
Moriah School – Sydney, Australia TECHNICAL SKILLS
Software
Microsoft Office 365
Internet Research
Online communication platforms
Operating Systems: • MacOSX
• Windows XP Professional