ISRATRANSFER LTD IS HIRING A CUSTOMER SERVICE REPRESENTATIVE.
Established in 2008, IsraTransfer has developed a recognized reputation for being one of Israel’s top currency conversion companies, we continue to lead the field with our highly focused customer oriented philosophy.
We are looking for diverse, talented team members who want to grow and challenge what's possible with us.
IsraTransfer is looking for enthusiastic, thoughtful and highly motivated problem solvers who are passionate about creating a positive customer experience and building strong relationships with out customers. You will be the first point of contact for our customers
and engage with them on email, telephone and face to face meetings.
- Maintaining a professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Ensure customer satisfaction and provide professional customer support.
- Maintain customer records by updating account information on company CRM
- Set up new customer accounts
- Excellent customer service skills, including maintaining focus on the customer issue in a fast paced environment
- Customer orientation and ability to adapt and respond to a wide customer base
- Excellent communication skills
- Ability to multitask, prioritize and manage time effectively
- Ability to work under pressure
- Demonstrate conflict resolution, negotiation and de-escalation skills
- Work successfully in a team environment, as well as independently
- Organized and detail oriented.
- Required languages: English - Mother Tongue, Hebrew - excellent working knowledge/mother tongue level
This is a full time position, from our Jerusalem office.