Zendesk Administrator

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Oct 17, 2021 | Jobs | Other | National
Zendesk Administrator
Full Time
Work From Home

US Bank with technology division located in Israel seeks a Zendesk Administrator to work from home with company office located in Jerusalem.

Description:

· Build and support Zendesk processes and workflows in an already matured and existing environment

· Automate Zendesk tasks to support our internal departments and Enterprise level clients

· Provide some technical support relating to our internal applications, including trouble shooting and system update related errors

· Collaborate closely with internal departments including Development, IT, Implementations, Operations and Relationship Management

· Work closely with the team in the US (East to West Coast)

Requirements:

· 3+ years experience developing in Zendesk

· In depth knowledge of how to code or script in Zendesk

· Ability to work at least 2 days a week US hours (ie 15:00/16:00-24:00)

· Strong technical troubleshooting and problem solving skills

· Excellent communication skills, both verbal and written, in English to be able to work hand-in-hand and communicate with the team in the US

It’s a bonus if you have:

· Some working knowledge of databases, SQL queries and reading log files

· Experience with network concepts, firewalls or Postman

· Experience in banking or fintech field

· Entrepreneurial background

Please send CV to [email protected]



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