We are a leading technology company revolutionizing the hospitality industry and are seeking passionate individuals to join our growing Technical Support team.
Job Description:
Provide exceptional technical support โ Offer professional, efficient, and friendly assistance to clients regarding technical issues with our products.
Manage new clients โ Oversee the onboarding process from post-sales to training and full system implementation.
Troubleshoot effectively โ Identify, analyze, and resolve system issues independently or follow established guidelines.
Train customers โ Educate new and existing customers on how to use our products.
Document customer interactions โ Accurately record customer inquiries in our CRM system.
Drive continuous improvement โ Participate in projects aimed at enhancing services and processes.
Requirements:
Full-time availability โ On-site work in Nesher
High-level English โ Required
Bachelorโs degree โ Required
Excellent communication skills โ Strong verbal and written communication in Hebrew and English.
Patience and empathy โ Ability to actively listen to customers and understand their needs.
Quick learner โ Willingness to learn new technologies and stay updated on relevant knowledge.
Analytical thinking โ Ability to analyze problems and find creative solutions.
Team player โ Ability to collaborate effectively in a dynamic environment.
Nice to have โ Experience in the hospitality industry.
Work Schedule:
Full-time position โ Sunday to Thursday, 08:30 AM - 5:30 PM.
One Friday per month โ 08:00 AM - 1:00 PM (remote work).
Please send resumes to [email protected]
