Description:
We are the fastest-growing cybersecurity company that provides security solutions to the small and midsize business community.
We provide a system that solves one of the toughest problems in cybersecurity: How to protect companies with no security team and small budgets against cyber threats.
We protect against email threats, data leakage, malware and ransomware, regulatory compliance risks, and cloud app risks. Our platform uses AI to detect threats, eliminating the need for a security team to chase down security events. Provided as Security-as-a-Service.
We are currently seeking a customer-centric, energetic, and highly-motivated Customer Support Engineer to join our Customer Support team and grow his/her career with us:
Responsibilities:
ยท Support current customersโ ongoing issues and questions in a timely and professional manner
ยท Provide technical assistance to our Customer Success team throughout customer journey
ยท Coordinate the work with R&D, Sales, and Operations teams to resolve issues and bugs
Requirements:
ยท Technological bachelor's degree or equivalent IT experience
ยท At least 2 years of experience in a Customer Support role
ยท IT Security experience and knowledge of threats (esp. Cloud Security) is desired
ยท Strong presentation skills with the ability to communicate professionally orally and in written responses to emails, calls, presentations, etc.
ยท Knowledge of Cloud Services such as Office 365 and G-Suite
ยท Experience in a similar role in the SaaS industry is desired
ยท Confident, high energy, and self-motivated with desire to develop and lead
ยท English at native speaker level is a must
Send CV to [email protected].
