Customer Success Manager

Jobs

Customer Success Manager
Full Time

Cympire is a fast-moving startup that develops unparalleled cyber training solutions for both red and blue teams. Our flagship product is a flexible, cloud-based, fully gamified Cyber Range as a Service platform, that can support any cyber training scenario. From our Tel-Aviv office we are disrupting cyber security training and education!

Responsibilities

● Management of Customer Success Team

● Responsible for the installation, configuration and commissioning of customer systems, and provision of on-going technical support and training

● Liaise with partners and the internal R&D team to provide product feedback and resolve issues as required

● Provide technical advice and support to End users, Partners and Resellers

● Lead and facilitate POC and demonstrations

● Diagnose and troubleshoot technical issues, including account setup and network configuration

● Properly escalate unresolved issues to appropriate internal teams (e.g. R&D)

● Prepare accurate and timely analysis and feedback reports following partner engagements

Requirements

● 5 years Proven experience with customer-facing roles involving both pre-sale and post-sale activities and technical support and management.

● Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, Training or similar role

● Experience in Cyber Security (Cyber simulation or training domain a plus).

● Experience in Cloud based services - advantage.

● Strong knowledge of Cyber security software products, cloud architectures, networking environments, etc.) - advantage

● Excellent technical troubleshooting skills.

● Ability to provide step-by-step technical help, both written and verbal

● Self-motivated, Excellent self learning skills, ability and willingness to work independently and English proficiency are a MUST !

● Qualification/ Certification(CISSP, CISA, CISM / C|EH, OSCP) [Advantage to applicants with both “Red: and “Blue” experience].

● Advantage applicants experienced in Networking/Infrastructure (MCSA, MCSE, CCNA)

Contact: Please send CVs in English to [email protected]



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