IT Technician - Level 2


Jan 19, 2021 | Jobs | Other | Jerusalem & Area
IT Technician - Level 2
Full Time

IT Technician - Level 2 - Full Time, Evening Hours.

Seeking native English speaking level 2 IT technician to work evenings in CityBook’s Jerusalem office (daytime hours in the US) as part of a larger IT team based in the US.

Job Requirements:

  • Must be willing to work evening hours (4pm-12am) Monday-Thursday in our Jerusalem office (Sunday as needed).
  • Native English speaker required
  • Team player, willing to work under a larger help desk umbrella. Communication, cooperation, and collaboration with managers and the team are critical

Responsibilities will include:

  • Handling end-user trouble tickets, providing one-on-one end-user problem resolution
  • Diagnose and resolve tier 2 problems for end-user workstations, laptops, kiosks, software, hardware, network, wireless, web access, and user accounts
  • Active Directory User account creation and management
  • Set up and troubleshoot Terminal Server and RemoteApp's for end-users
  • Troubleshoot user network drive issues
  • Office365 apps, Exchange email accounts creation, license assignments, troubleshooting
  • Create and update documentation as needed
  • Tier 1 support as needed
  • Basic management and setups of the following infrastructure technologies
    • Server 2008/12/16
    • Hyper V / Vmware
    • Domain Controllers (Active Directory/DNS/DHCP)
    • DFS
    • Remote Desktop Services (Session Hosts, RemoteApp)
    • Networking (Switches and VLAN’s)
    • Firewalls (VPN’s, ACL’s)
    • Windows Server Group Policy
    • Wireless Controller and Access Points
    • Routine patching and firmware upgrades and maintenance

Click here to apply!

Only relevant candidates will be contacted.


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