Hours: Full time US (EST) working hours General
Position Responsibilities:
• DAILY time entry accounting for at least 80% of hours clocked in
• Takes ownership of tasks and follows through to ensure complete resolution
• Takes a personal interest in, and responsibility for, quality of work they perform or are
associated with
• Configuration of standard POP, SMTP & Exchange clients including Outlook
• Installation, configuration, troubleshooting, and customization of MS Office Suite
applications
• Understanding of and ability to install, configure and test workstation hardware including
video cards, NICs, sound cards, hard drives, and PDAs
• Troubleshoot file, print and remote access services
• Administration, including add/remove users and groups, configure file permissions, check
event logs, configure and restore from backup
• Administration of enterprise e-mail application, including add/remove users and group,
configure folder permissions if applicable, forward mail to other accounts, and add aliases Knowledge, Skills, and Abilities:
• Ability to quickly learn new technologies through the use of self-study materials and
intuition
• Ability to articulate technical information clearly and simply to non-technical people
• Enjoys helping people to the extent that no problem is considered mundane, no matter how
simple the solution
• Is self-motivated and can be self-directed when necessary
• Enjoys sharing information, supporting others, and working on a team to achieve team goals
• Ability to pay close attention to detail while performing technically detailed tasks
• Ability to deal effectively with stressful situations
• Ability and willingness to recognize when it is necessary to ask for technical expertise from
others without unnecessarily burdening other team members
• Experience required with Windows desktop operating systems
• Understanding of TCP/IP and troubleshooting Internet connectivity
• Experience with routers and firewalls
• Understanding of the relationship between switches, hubs, patch panels, and connecting nodes to a network
• Understanding of DNS services
• Working Knowledge of Firewall Technologies - SonicWALL, FortiGate, ETC.
• Working Knowledge of Wireless Technologies
Credentials and Experience:
• Has at least the CompTIA A+ certification. The following certifications are preferred: Network+, Security +, Microsoft AZ-900.
• Preferred 2 years’ experience – Hardware, Software, Networking and Security.
• Solid dependable engineer, follows directions and maximizes billing opportunities
• Consistently receives good client feedback
