Location: Haifa
Reports to: GM
Work Model: Hybrid – 4 days per week from the office
Key Responsibilities:
- Overall management and leadership of the Service, Projects, and
Infrastructure/IT departments
- Full responsibility for customer experience, response times, SLA compliance, and
service quality
- Planning, managing, and leading cross-organizational projects (implementations,
upgrades, migrations, etc.)
- Ensuring stability, availability, security, and reliability of infrastructure and
systems
- Designing, improving, and implementing operational processes, procedures, &
- KPIs
- Resource management, task prioritization & resolution of operational bottlenecks
- Ongoing collaboration with the GM and management, including reporting, risk
- identification, and operational recommendations
- Close cooperation with Product, R&D, Sales, and Finance teams
Requirements:
- Proven experience managing Operations / Service / Projects in a technology or SaaS
organization
- Experience leading multidisciplinary teams
- Strong understanding of operational processes, customer service, and IT infrastructure
- Strong leadership, decision-making skills, and ability to work in a fast-paced environment
- Process-oriented mindset with strong execution and organizational skills
- Excellent interpersonal and communication skills
- Availability to work from the company’s offices in the north, in line with the hybrid work
model
Significant Advantages:
- Familiarity or experience in industry-specific enterprise software environments
- Experience working with complex systems/core business systems
- Experience in B2B environments or working with Enterprise customers
Send CVs to [email protected]
