- Business Operations & Strategy Project Manager with vast experience across global banking, technology, retail, and corporate environments.
- Proven track record of complex project leadership with end-to-end ownership and execution of multi-million-pound national and global initiatives.
- Expert in process optimization and scaling, building operational systems that enable hyper-growth and sustainable performance.
- Strong operational execution capabilities and financial structure covering budgets, procurement, and bottleneck resolution in high-pressure environments.
- Experienced in stakeholder management and coordination, bridging internal teams and external partners to deliver aligned outcomes.
- Background in team leadership and development, managing, coaching, and improving performance of cross-functional teams.
- Active daily practitioner of multiple AI tools to accelerate delivery, automate workflows, and improve decision-making.
- Analytical mindset with hands-on experience using BI tools to drive data-informed decisions.
- Proficient in advanced Excel and CRM systems, with expertise in developing and implementing KPIs to measure and improve performance.
Experience
2022 - 2025: Global Strategic Project Manager, HSBC
Responsible for delivering global No Purchase Order, No Pay policy implementation impacting $15B in annual spend across 60 countries. Manage the project plan, milestones, communications plan, and risk register using waterfall and agile change management techniques.
- Restored confidence in global change by positively engaging stakeholders and implementing a project that had failed twice previously, achieving over 95% compliance.
- Created a unified global invoice process by redesigning workflows that had differed across regions, enabling transparent, accurate, and faster Qlik-based reporting.
- Assumed additional sponsor-level responsibilities when the project sponsor unexpectedly left, maintaining momentum by managing workflow, relationships, and decision-making to ensure smooth completion.
- Reduced post-project support by 90% through a detailed communication and training plan, ensuring adoption by 36,000 suppliers and 250,000 internal staff.
- Cut supplier onboarding time by 50% by mapping and analyzing an overly complex process, identifying and removing bottlenecks.
2020 - 2022: Business Project Manager, University of Central Lancashire
Responsible for leading a finance transition program to a strict year-end deadline. Manage the team throughout the full project lifecycle. Provide risk/opportunity management, report status at the board level, and manage stakeholder expectations.
- Designed and implemented a future-proof coding structure by working with all university departments to replace an outdated finance system that hindered reporting.
- Delivered the project successfully and on time despite major disruptions (cyberattack and the sudden death of a key contractor) by creating a critical path and risk analysis to rally the team.
2017 - 2020: Business & Revenue Operations Manager, Affiliated Utilities Ltd.
Responsible for stabilizing and scaling operations for a fast-growing utilities billing startup, creating a link between staff and directors as the company grew. Manage a team across 2 departments.
- Created structured financial and operational processes from scratch for a fast-growing startup that had none, enabling accurate and timely reporting.
- Built a customer dashboard showing real-time income and expenditure, improving transparency and customer relations.
- Improved call centre performance by introducing KPIs, coaching, and daily reporting to a team that had inconsistent measurement, boosting customer satisfaction, team performance, and retention.
- Enabled faster, more accurate reporting by implementing a custom-built utility-tracker and upgrading finance systems that had caused billing delays.
2009 - 2017: Business Operations Manager, The University of Manchester
Responsible for managing the finance operations team. Manage sales and purchasing invoice processing, budget compliance, and financial reporting. Implement transparent initiatives, structured management, and process standardization. Lead cross-functional projects to design and implement operational systems across the university.
- Transformed the worst-performing operations team into the highest-performing within five weeks, achieving a 130%+ performance improvement through transparent processes, KPIs, league tables, targeted training, and daily reporting.
- Achieved 87% efficiency gain by integrating a failing staff first aid process into the University's existing training platform, removing complex Excel spreadsheets and enabling a junior staff member to oversee it.
- Streamlined absence management for a 200-person division by implementing a unified HR system for holidays and absence tracking, improving reporting accuracy.
- Recovered over 90% of missing revenue for the archaeology department by reviewing complex and missing contracts and reaching out to customers to resolve five years of unbilled work.
2006 - 2009: Revenue Project Manager, Antler Ltd.
Delivered a new national Point of Sale (POS) scanning system on time and on budget, replacing error-prone manual processes and improving sales and stock management accuracy across all stores.
Projects
2026: Independent Game Developer & AI Product Lead
Solo development and commercial release of a tactical RPG on Steam. Owned the full project lifecycle from concept to launch in 3 months.
- Managed scope, quality, timeline, coding, media, cross-platform integration, and Steamworks API.
2011 - 2023: Executive Director (Non‑Profit / Community Organisation), Meade Hill Shul
Responsible for providing full strategic, operational, and financial leadership to transform a declining synagogue and cemetery into a thriving, sustainable charity. Converted the organization to a registered charity.
- Grew membership by over 250% through events and a communications strategy that strengthened community engagement, creating a thriving, sustainable community, and reversed a decline that risked closure.
- Enabled real-time financial visibility by implementing a new cloud-based accounting suite and CRM system, replacing handwritten records that made tracking impossible.
- Recognised by Chief Rabbi Sir Ephraim Mirvis as "an outstanding role model for all leaders to follow."
Education
Diploma in Management & Leadership, MCC Learning
Higher National Diploma in Business & Finance, De Montfort University
Languages
English – Native
Hebrew – Basic, but learning
