Loyalty Program Manager

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Loyalty Program Manager
Full Time
[email protected]
Rishon Lezion

Under the direction of the Director of Brand Development, the Loyalty Program Manager is responsible
for the development and implantation of new and current programs to achieve organizational goals and
increase customer satisfaction and membership growth.

Tasks & Responsibilities
– Assists in the overall creation, development, and ongoing management of loyalty programs and
activities
– Drive the launch of the loyalty program in the International markets
– Work in alignment with the Sales Directors, Business Development Directors and distributors to
adjust the program to the market
– Responsible for understanding the hair salon loyalty environment and assists in developing
innovative programs and packages that will cause clients to be more loyal to the brand, spend
more money within our salons, and continually choose us over competitors
– Responsible for placement of loyalty displays
– Responsible for sending credit requests to Account Managers / directly in SAP for packages sold
– Ensures records of all loyalty package are up to date
– Helps manage project plans and timelines to execute various loyalty initiatives
– Works cross-functionally within the loyalty department and distributors to align with company-wide retention objectives, as well as ensures all loyalty features are properly executed
– Works with internal and external IT partners to design and implement technology to support
loyalty initiatives
– Helps monitor loyalty initiative performance against goals to increase acquisition, retention,
and revenue
– Presents status and performance of loyalty initiatives to upper-level management
– Ensures that Customer Service has the tools and information needed to respond to loyalty-related issues
– Responsible for Salon Locator issues – ensuring all of our loyalty salons are on the locator
– Responsible for resolving all display issues
– Follows all company policies in regards to CSST
– Complete special projects

Skills & Abilities
– Bachelor’s degree in Marketing or related field
– 3 years of related experience
– Fluent in English
– Proficient in MS Office Suite (Word, Excel and PowerPoint)
– knowledge in technology and website development a plus.

Characteristics
– Organized
– Attention to detail
– Excellent communication skills
– Problem solving skills
– Takes initiative
– Ability to multitask
– Able to work in a team or individually;


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