Level 2 Computer Technician - Work from Home

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Level 2 Computer Technician - Work from Home
Work from home

Level 2 Computer Technician - Work from Home

Level 2 Computer Technician

Position Entails:

Advanced understanding of operating systems, business applications, printing systems and network systems.

Interpersonal skills such as, communication, active listening and professional level customer-care.

Diagnosis skills of technical issues.

Ability to multi-task and adapt to changes quickly.

Service awareness of all organization’s key services for which support is being provided.

Understanding of support tools, techniques, and how technology is used to provide services.

Typing skills to ensure quick and accurate entry of service request details.

Self-motivated with the ability to work in a fast -paced environment.

Knowledge of when it is appropriate to escalate matters.

Knowledge, Skills, and/or Abilities Required:

Minimum 3-5 years’ experience in providing IT support at an MSP or similar IT organization is required.

Minimum 3-5 years’ experience with MS Windows 8/10 desktop operating system required.

Minimum 3 years’ experience with AD, Office365 and DNS required

Minimum 2 years’ experience with MS Office 365 required.

Minimum 3 years’ experience using RMM and PSA tools is required.

Minimum 1-year experience using any kind of ticketing system is required.

Passion for teamwork, continuing education, problem solving, exceptional customer service and communication skills is required.

Work from home

US hours

To apply click https://www.outsourcingtoisrael.com/job-board/#!/4963a62e-21b6-4ef2-92e3-58e6f25002c2/detail or email [email protected]


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