Junior Account Manager & Customer Representative

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Junior Account Manager & Customer Representative
Full Time

Junior Account Manager & Customer Service Representative

Rank Ranger is seaching for a  Junior Account Manager & Customer Service Rep who can research potential business customers with the ability to quickly ascertain their potential. You will also be required to assist customers with Tier 1 & (and maybe) Tier 2 customer service.

You make sure to stay up to date in order to intelligently discuss the application of our SEO technologies in a basic but professional manner via email, phone calls, online sessions (Zoom, Google Meet etc.) and LinkedIn.

Responsibilities

  • ● Improve customer service experience and create engaged customers
  • ● Keep accurate records and document customer service actions and discussions
  • Handle billing related customer service and billing related issues.

Requirements

  • ● Customer service experience
  • Billing related customer service experience (a big plus)
  • ● Basic knowledge of SEO terminology and techniques
  • ● Positive attitude, strong work ethic and a passion for providing excellent service
  • ● Confident & professional phone and email skills
  • ● English mother tongue (other languages a plus)
  • ● Professional verbal and written communication skills
  • ● Strong research and social networking skills (a plus)

Hours and Compensation

  • ● Full-time Sunday - Thursday (mixed Israeli/US hours).
  • ● Monthly Salary

To apply: please send your resume to [email protected]


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