Customer Service Representative/ Lead Facilitator (Remote)


Customer Service Representative/ Lead Facilitator (Remote)
Work from home

Company: We Are Working, Inc.

Location: Remote (Work from Home)

Hours: Full-time or Part-time, Flexible Hours

About Us:

At We Are Working, Inc, we assist injured individuals (or families of the deceased) in obtaining compensation for their losses. We help with two circumstances - anyone injured by terrorist related acts (such as the Oct 7 attack on Israel); or civilians injured while working for U.S. defense related companies operating offshore. Typical claims have values of $10,000 to $100,000 USD. Our services are entirely free for the injured party, and we extend our support to individuals worldwide. We have a high success rate in securing benefits for our clients, regardless of when the injury occurred. Both physical and mental injuries are eligible for our assistance.

About the role:

This is a remote, full time or part time, work-from-home position, with flexible hours, working for We Are Working, Inc, a U.S. based, global company (an ‘Achieve-It’ affiliated company). Compensation is up to $30/hr (base + incentives).

We are looking for  customer service representatives, and lead facilitators. In these roles, you would help us locate, support, and process our clients which include: 1) civilians that have been injured, or the families of individuals killed, while working for U.S. companies operating to support the U.S. military abroad (i.e. Iraq, Afghanistan, Pakistan, Ukraine, Nepal, Philippines, or any country with a U.S. military base); 2) anyone (civilian or military) that has been injured by certain terrorist acts.

Responsibilities include:

  • Helping educate and engage with and our clients affected by injuries or loss.
  • Guide our clients through the claims process.
  • Assist in locating eligible individuals and families for support with collecting compensation.
  • Support the company through various project management and project support duties

For more details about what types of injuries are eligible use this link -

Following is information on what kind of leads would you be helping us connect with:

Person specification

  • Civilian workers/contractors of a U.S. companies (U.S. citizenship not required)
  • U.S. Military Service Members & their families (active and veterans)
  • Wounded Iraqi and Afghanistan veterans
  • Anyone wounded or killed by Oct 7 attack on Israel
  • Gold Star Families & Civilian contractors (even if already receiving benefits)

Examples of professions these individuals might be in:

  • Construction crew in the U.S. Government-funded projects worldwide
  • Heavy Equipment Operators on U.S. military bases or ports
  • Drivers delivering supplies or fuel to U.S. Forces
  • Linguists or Translators supporting U.S. Forces globally
  • Security Personnel in U.S. Government projects or Department of State
  • Food Services Personnel in U.S. Military bases

Types of Injuries they might have sustained (regardless of when)

  • Any physical injury
  • Death
  • Mental trauma (PTSD, Depression, Anxiety)
  • Nightmares, Insomnia, Panic attacks
  • Suicidal thoughts, Recurring flashbacks of traumatic events

Some US Companies they might have been employed under:

  • Air Scan Academi
  • Bechtel
  • Baker Hughes
  • Blackwater (Constellis Holdings)
  • Boeing
  • CACI International
  • DRS Technologies
  • Dell
  • DynCorp
  • Eagle Aviation Services and Technology (EAST)
  • Ecolog International
  • Fluor Corp
  • General Electric
  • General Dynamics
  • Global Linguist Solutions
  • Halliburton
  • Honeywell
  • IAP
  • Lockheed Martin
  • Kellogg Brown & Root (KBR)
  • Military Professional Resources (MPR)
  • Northrop Grumman
  • PAE
  • Raytheon
  • SCI
  • Schlumberger
  • Service Employees International
  • Sikorsky and Bell Textron
  • Titan Corp
  • Triple Canopy
  • Vinnell Corp

If you have a steady internet connection, a background in customer service or project support, are proficient with common tools like MS Word, apply to work for our company and be part of a team dedicated to making a difference in the lives of those who need it the most.

Job Details:

  • Schedule: Flexible schedule with some overlap during the 9:00 AM - 5:00 PM EST.
  • Remote: 100% Online, based outside the US

Link to job advert:

To apply for this job you must answer a few screening questions, please follow the below link. If you do not fill out the screener questionnaire, your application will not be considered.


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