Junior Donor Relations Specialist 554065


Junior Donor Relations Specialist 554065
Full Time
Beit Shemesh

Description of Responsibilities:

Your High-Level Strategic Responsibilities are:

  • Creating, building, and nurturing relationships with Israel365 donors
  • Communicating feedback and providing ideas/solutions to create the best donor experience (ie: what issues are donors experiencing, ears on the ground, what do donors want/need)
  • Developing excellence in Donor Service
  • Driving Personalization and Radical Transparency with our Donors
  • Assisting team in building quality segmentation strategies

Day-to-day Tactical Responsibilities:

  • Make outgoing phone calls to Israel365 donors in order to engage them offline
  • Promptly answer incoming emails and incoming phone calls
  • Use HubSpot to ensure all information is being populated in a timely and methodical manner
  • Continually maintain working knowledge of all our campaigns and merchandise.
  • Suggest process improvements
  • Provide assistance for donors
  • Maintain great donor relationships

Skills/Past Experience required for success:

  • Fast learner and passion for fundraising
  • Self-motivated with results driven approach
  • Excellent oral and written communication skills
  • Skilled in verbal communication include active listening and reflection, speaking articulately to gather info, problem-solve, and diffuse difficult callers
  • Ability to navigate between several computer screens while actively listening and entering donor information (email, web, software application)
  • Ability to search company database for relevant and specific information
  • Detail-oriented
  • Proficiency in Google workspace applications
  • Knowledge in Hubspot a plus
  • Ability to remain positive when facing rejection

Send CV to [email protected]


More Jobs