IT Support Assistant


IT Support Assistant
Full Time

Perform miscellaneous duties and providing administrative support for the Information Technology department.

Primary responsibilities (not limited to)

  • Manage Information Technology ticket requests via IT ticketing system and route requests to appropriate departmental resources
  • Follow up on ticket statuses, updating tickets, and performing other related ticket management tasks
  • Respond to queries sent to the Information Technology billing mailbox and directly from department managers
  • Purchase approved mobile assets and maintain an accurate inventory of corporate mobile assets
  • Process billing and invoicing requests from vendors and Information Technology staff
  • Create purchase orders upon request
  • Manage Information Technology managers credit card statements and expense reports
  • Organize and maintain Information Technology vendor contracts to ensure proper renewals and cancellations
  • Format information for internal and external communications, (policies, procedures, presentations, reports)
  • Assist with organizing Information Technology appointments and travel arrangements
  • Assisting and completing other projects and/or tasks as assigned

Required Qualifications:

  • Must be eligible to work in Israel
  • English at a professional level (written and verbal)
  • Ability to work independently and proactively, while collaborating with internal and external teams
  • Must be detailed oriented, dependable, have a strong work ethic and be able to respond to multiple types of communication channels.
  • Must be proficient with standard office applications, (Outlook, Word, Excel, Acrobat

Preferred Qualifications:

  • Associates degree or equivalent experience
  • An understanding of invoicing procedures and Accounts Payable workflows
  • Basic understanding of Information Technology workflows
  • Experience supporting an Information Technology team

Office Location: Next to the Jerusalem Central Bus Station / Tachana Merkazit & The Navon Train Station
Hybrid: Jerusalem (Minimum 2 Days per Week) / Work From Home
Hours: Full time, 42.5 hours per week; Monday-Thursday (half overlapping with US EST work hours) & Friday (normal hours + shortened day). (Possibility of working Sunday-Thursday with half overlapping with US EST work hours once training is completed.)
PLUS 20 vacation days a year and holidays

Prior to submitting your resume, the firm requests that you do the following:
Review the firm’s website thoroughly:

Click here to go to our job portal and hit the "Apply" button to submit your CV and application.
Equal Opportunity Employer


More Jobs