Position summary
The SNF Department Coordinator runs day-to-day SNF staffing and protects the profitability of every SNF account. This person makes sure facilities get qualified staff on every shift, handles call-outs and problems as they happen, and keeps billing rates, pay rates and margins accurate and healthy.
The role combines two jobs: an operator who keeps coverage under control, and a business manager who makes sure that coverage makes money.
What the job entails
Daily staffing operations
- • Manage all SNF staffing requests, open orders and schedule changes.
- • Match qualified staff to open shifts and confirm every assignment.
- • Confirm scheduled staff ahead of each shift and spot coverage risks early.
- • Respond to call-outs immediately and secure replacement coverage as fast as possible.
- • Keep employee availability, attendance and contact information current.
- • Verify required credentials and documents before anyone is placed.
Facility and employee relationships
- • Serve as the main contact for facility staffing coordinators, nursing leadership and administrators.
- • Handle facility complaints and service issues professionally and quickly.
- • Manage employee issues: attendance, no-shows, conduct and difficult conversations.
- • Escalate serious client, staffing or compliance problems to management.
Rates and profitability
- • Own a master rate sheet for every SNF account: billing rates and provider pay rates by discipline, shift and differential.
- • Calculate gross profit dollars and gross margin percentage by facility, discipline and staffing category.
- • Identify low-margin or unprofitable accounts, shifts and rate combinations.
- • Recommend fixes to management: client rate increases, pay rate management, overtime control, staffing mix and reducing avoidable premium pay.
- • Review every rate change before it goes live and confirm it is entered correctly in all systems.
- • Prepare a regular profitability report showing margin trends, exceptions and improvement opportunities.
Timekeeping, payroll and billing support
- • Resolve timekeeping discrepancies with employees and facilities.
- • Work with payroll and billing to correct errors before they reach paychecks or invoices.
- • Goes through contracts and creates a sheet of all partner/facility billing dates.
Documentation
- • Record every schedule change, facility communication and open issue.
- • Keep a clear handoff log so nothing is lost between shifts or days.
Qualifications
Required
- • 2+ years in healthcare staffing coordination, scheduling or a similar fast-paced operations role.
- • Strong Excel skills: comfortable building and reading rate sheets and calculating margins.
- • Experience with scheduling or staffing software.
- • Excellent phone and client-service skills.
- • Ability to handle on-call coverage as scheduled.
- • Strong sales and business development skills
- • Exceptional organizational skills
Preferred
- • SNF or long-term care staffing experience.
- • Experience with bill rates, pay rates and gross margin in a staffing agency.
- • Familiarity with credentialing requirements for nursing and therapy disciplines.
How to apply: Send your resume to [email protected] with “SNF Department Coordinator” in the subject line.
