About the Role: We're seeking a meticulous professional to fill a unique hybrid position, splitting time between our retail store floor and back office customer support. This role is perfect for someone who thrives on delivering flawless customer experiences whether face-to-face or through digital channels, while maintaining impeccably organized systems in both environments. If you're the type of person who notices when something is out of place – whether it's a misaligned display or an incomplete support ticket – and can't help but fix it, we want to talk to you. Applications without a CV will not be considered.
Key Responsibilities:
In-Store Operations (30% of role):
- Serve as the calm, knowledgeable resource for walk-in customers navigating complex technology decisions
- Maintain pristine store appearance with obsessive attention to detail
- Handle escalated in-person situations with composure and thoroughness
- Execute precise inventory management and ensure accurate displays
- Master product details to provide accurate, thorough consultations
Back Office Customer Support (70% of role):
- Manage customer inquiries via email, chat, and phone with the same patience shown in-person
- Document every interaction with meticulous detail in our CRM system
- Follow up on unresolved issues until every loose end is tied
- Process orders, returns, and account modifications with zero-error accuracy
- Create and maintain organized tracking systems for customer issues
- Identify patterns in support requests and document solutions thoroughly
Cross-Functional Excellence:
- Seamlessly transition between store floor and back office responsibilities
- Maintain consistent service standards across all customer touchpoints
- Share insights between front-line and support experiences to improve overall service
- Develop encyclopedic knowledge accessible in both environments
- Ensure nothing falls through the cracks during role transitions
What We're Looking For:
- Someone who reads the fine print and remembers it
- A natural organizer who creates systems and follows them religiously in both physical and digital spaces
- Patient communicator who never rushes a customer interaction, whether in-person or remote
- Detail-oriented professional who catches mistakes before they happen
- Self-directed individual who manages time effectively between two environments
- Technology enthusiast who genuinely enjoys solving problems from multiple angles
You'll Excel in This Role If:
- You reorganize both store displays AND digital filing systems because they could be "just a bit better"
- You remember customer preferences whether you helped them yesterday in-store or last week via email
- You find satisfaction in turning chaos into order, physical or digital
- You follow up on every commitment, no matter how small
- You believe consistency is key across all customer touchpoints
This Role Isn't For You If:
- You strongly prefer only face-to-face OR only remote interactions
- You struggle with context-switching between different work environments
- Details feel like distractions from the "real work"
- You're comfortable with "good enough" in any setting
This unique position offers variety while maintaining the focused, detail-oriented approach we value. If you're ready to bring your exacting standards and patient expertise to both our store floor and support center, we'd love to meet you.
Job Requirements
Requirements
Essential Qualifications:
- Proficiency in English and Hebtew
- Experience in both retail/customer-facing roles and remote customer support
- Proficiency with CRM systems and multi-channel communication (email, chat, phone, in-person)
- Strong organizational skills for both physical and digital environments
- Excellent written and verbal communication skills
- Ability to work independently and context-switch between store floor and back office
- Strong attention to detail with accurate data entry and documentation
- Problem-solving skills and ability to handle escalated situations
Personal Attributes:
- Exceptional patience and follow-through on commitments
- Natural inclination toward organization and systematic approaches
- Genuine interest in technology and helping customers
Nice-to-Haves
Preferred Experience:
- Technology retail or technical product support background
- Experience with inventory management and order processing systems
- Background in process documentation and improvement
Additional Skills:
- Basic technical troubleshooting abilities
Please submit your application and CV to [email protected].
Due to the volume of emails we receive we will only be able to respond to relevant applications.
