Hours: Full time US (EST) working hours General
Position Responsibilities:
• DAILY time entry accounting for at least 80% of hours clocked in
• Update and maintain the documentation in IT Glue
• Assist Jr. Engineers on Service Tickets, guiding them on troubleshooting steps and act as a
point of escalations
• Network Server – Experience preferred with Windows Server
• Configure file, print and remote access services
• Administration, configure file permissions, check event logs, configure and restore from
backup
• Takes ownership of tasks and follows through to ensure complete resolution
• Takes a personal interest in, and responsibility for, the quality of work they perform or are
associated with
• Ability to pay close attention to detail while performing technically detailed tasks
• Ability to deal effectively with stressful situations
• Ability and willingness to recognize when it is necessary to ask for technical expertise from
others without unnecessarily burdening other team members
• Ability to provide accurate time estimates for how long a task will take
• Understands that the success of individuals is measured by the success of their teams
• Ability to quickly learn new technologies through the use of self-study materials and
intuition
• Ability to articulate technical information clearly and simply to non-technical people
• Enjoys helping people to the extent that no problem is considered mundane, no matter how
simple the solution
• Is self-motivated and can be self-directed when necessary
• Enjoys sharing information, supporting others, and working on a team to achieve team goals Knowledge,
Skills, and Abilities:
• Experience required with Windows desktop operating systems
• Understanding of TCP/IP and troubleshooting Internet connectivity
• Experience with routers and firewalls
• Experience with Citrix & Windows RDP
• Understanding of relationship between switches, hubs, patch panels and connecting nodes
to a network
• Understanding of DNS services
• Working Knowledge of Non-Cisco Firewall Technologies - SonicWALL, FortiGate
• Working Knowledge of Wireless Technologies
Credentials and Experience:
• Engineer with two to four years’ experience
• Minimum 2 years’ experience – VLAN, Routing, Firewalling Support
• Minimum 2 years’ experience - Mobile Messaging Technologies Support
• Minimum 2 years’ experience - Server Hardware Technologies (CPU/RAID/SCSI) Support
• Minimum 2 years’ experience - Data Backup and Recovery Support, Corporate Antivirus
Support, VPN Connectivity Support
• Consistently bills 3-X W2
• Has the CompTIA A+, Network+ and Security + certifications. The following certifications are
preferred: MS-900, MCP, CCNA/CCDA/CCNP, Project+, Network+, Apple
• Solid dependable engineer, follows directions and maximizes billing opportunities
• Consistently receives good client feedback
