Customer Success Associate

Established in 2008 and with over 10 billion shekels exchanged, IsraTransfer has developed a recognized reputation for being one of Israel’s top currency conversion companies that continues to lead the field with our highly focused customer-oriented philosophy.

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IsraTransfer is looking for enthusiastic, thoughtful, and highly motivated problem solvers who are passionate about creating a positive customer experience and building strong relationships with our customers. You will be the first point of contact for our customers and engage with them on email, telephone and face to face meetings.

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Responsibilities:

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• Maintaining a professional attitude toward customers at all times
• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Ensuring customer satisfaction and providing professional customer support

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Requirements:

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• Excellent customer service skills, including maintaining focus on the customer issue in a fast paced environment
• Customer orientation and ability to adapt and respond to a wide customer base
• Excellent communication skills
• Ability to multitask, prioritize and manage time effectively
• Ability to work under pressure
• Required languages: English - Mother Tongue, Hebrew - excellent working knowledge/mother tongue level

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To apply please send your resume to [email protected] with "Customer Success Associate" in the subject line.

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This is a full-time position, from our Ramat Gan office.